Market Specialist - Service Agreements and Digital

ABB Inc.; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Parental Leave

401k Savings Plan

Health benefits

Employee discounts

Job summary

ABB is seeking a results-driven professional to lead digital service offerings and service agreements for the Houston market, with 50% travel and a hybrid work model. You will drive marketing and sales activities, ensure high customer satisfaction, and oversee digital strategy across target segments.

This role requires an Associate's degree and 5+ years in Technical Services, IT systems experience, and Process Analytics knowledge. A Bachelor's degree and digital sales experience are preferred.

Qualifications

• Required: Associate's degree in a related field; 5+ years of experience in Technical Services; IT Systems experience; Process Analytics systems knowledge.
• Preferred: Bachelor's Degree in a related field; Marketing/sales experience with digital services; Web application experience.

Responsibilities

• Creates end-user acceptance and specification offering for service agreement with digital offerings; drives and implements marketing and sales activities for the assigned market segments; ensures customer satisfaction and monitors service agreement performance.
• Defines, implements, and reviews service agreement and digital marketing strategies for target segments.
• Ensures achievement of targets by overseeing progress and defining improvement actions as needed.
• Monitors digital market trends and recommends improvements to marketing strategy and plans.
• Visits customers to understand needs and assists sales and channels teams to win business.

Skills

Technical Services experience

IT Systems experience

Process Analytics

Education

Associate's degree

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: VP Americas Customer Services

__

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Hybrid with a home location in Houston, TX and 50% travel required. #LI-Hybrid

Your role and responsibilities:

• Creates end-user acceptance and specification offering for service agreement with digital offerings. Drives and implements marketing and sales activities for the assigned market segment(s) in line with the agreed strategy. Ensures a high level of customer satisfaction and continuously monitors service agreement with digital offering sales performance.
• Defines, implements, and reviews the service agreement and digital marketing (and communications) strategies for target segment(s).
• Ensures achievement of the established targets by overseeing progress and defining improvement actions as needed.
• Monitors digital market trends and accordingly recommends improvements in the digital marketing strategy and plans to meet changing market and competitive landscapes.
• Visits customers to understand their needs and ensures the resolution of customer issues. Assists the sales team and channels teams to win business.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

Required

• Associate's degree in a related field is required
• 5+ years of experience in Technical Services
• IT Systems experience is required
• Process Analytics systems knowledge and experience is required

Preferred

• Bachelor's Degree in a related field
• Marketing and/pr sales experience, specifically with digital services
• Web application experience

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affi­mnitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affi­mnitive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.