Market Shift Leader

Callie's Hot Little Biscuit; Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company known for its iconic Southern biscuits as a Market Shift Leader. In this pivotal full-time role, you will manage daily operations, support customer service excellence, and lead staff in delivering outstanding experiences. Embrace a friendly work culture centered around community and quality, all while upholding the company’s values of being supportive and motivating.

Qualifications

• Experience in food service is a plus.
• Ability to supervise and mentor staff.
• Strong organizational and problem-solving skills.

Responsibilities

• Oversee daily staff duties and ensure smooth service.
• Ensure customer satisfaction throughout their dining experience.
• Assist in inventory management and reporting.

Skills

Attention to detail

Customer service

Conflict resolution

Organization

Problem solving

Education

High School Diploma or equivalent

Job description

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Join to apply for the Market Shift Leader role at Callie's Hot Little Biscuit

SHIFT LEADER

SHIFT LEADER

Callie's Hot Little Biscuit is looking to hire a full time Shift Leader in our retail locations.

WHY WE NEED YOU...

We are looking for an ambitious Baker to assist in the preparation of making biscuits and other unique dishes in the kitchen. The position is responsible for performing routine kitchen tasks, baking and helpin

About Callie's Hot Little Biscuit

Founded in 2005 with the goal of making the tender, buttery, made-by-hand biscuits by Carrie Morey's mother accessible across the country, we are widely recognized as an iconic Southern brand with national retail exposure and a cult-like following. Our small grab & go eateries serve a variety of piping hot biscuits, pimento cheese sandwiches, and other locally inspired breakfast, lunch, and late-night treats. Our artisan goods have garnered 23 sofi awards from the Specialty Foods Association, and our eateries have landed on the 2019 Fortune 100 Fastest-Growing Inner City Businesses list.

Our motto: Rise tall. Be warm and buttery on the inside. Be open to anyone's jam. Be a Biscuit. The "Be a Biscuit" motto encourages us to be confident, kind toward ourselves and others, and accepting of all. We all know that biscuits rise taller in the oven when they touch on the tray. We believe that when we stand together as a united humankind, we will rise taller. This leads to a work culture that is team-oriented, supportive, motivating, and encouraging.

Position Summary:

The Shift Leader supports the General Manager and provides direction to the staff ensuring a smooth daily service. You act as the manager on duty when the GM is not scheduled and assist in a variety of activities. This is an hourly full-time position (minimum 30 hours per week). This position is required to work weekdays and weekends.

Primary Duties and Responsibilities:

• Overseeing all staff duties before, during and after service
• Assuring that display biscuits are put out on the front counter prior to service
• Respond to staff questions and address issues in an appropriate amount of time
• Assuring that customers are satisfied, and being taken care of during their wait time
• Managing all stations during service.
• Responsible for closing out the day and providing End Of Day reports that include prep needed for the following day including biscuit specials.
• Counting the safe and filling out a safe balancing sheet every day
• Counting the deposit for the day and the drawer, printing a deposit receipt
• Grocery Lists for specials and other daily items.
• Recipe preparation and proper mis en place for daily specials
• Provide training and guidance to all employees
• Food orders must be double checked upon receiving, note any discrepancies, labeled and stored away
• Other duties as assigned
  
  
  

Knowledge, Skills, And Abilities

• High School Diploma or equivalent
• Food Service experience a plus
• Understanding how to supervise others, and resolving conflicts
• Impeccable attention to detail
• Deliver outstanding customer experience
• Must be extremely organized and focused
• Creative approach to problem solving
• Ability to embrace our Be A Biscuit motto
• Ability to thrive in a fast paced environment
• Must work weekends
  
  
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Requires frequent lifting of up to 50 lbs
• Requires frequent bending, stooping, and twisting
• Requires repetitive motion with hands and arms
• Exposure to various temperature changes
  
  
  

Please note this job description does not cover a comprehensive list of duties or responsibilities required for this role. Duties and responsibilities may change at any time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Manufacturing

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