Market Sales Director - Austin/San Antonio

Best Buy; Austin (TX); Remote; USD 104,000 - 187,000; Full time

Job summary

As a Retail Experience Director at a leading technology retailer, you will oversee marketplace performance, ensuring effective customer engagement and team motivation. With a focus on bridging customer experience gaps, you will drive strategies that lead to growth and retention across multiple locations while supporting the development of team capabilities.

Benefits

Competitive pay

Generous employee discount

Physical and mental well-being support

Qualifications

• 5 years of management/supervisory experience.
• 5 years of experience with financial results responsibility.

Responsibilities

• Support the performance of the highest volume marketplaces.
• Help bridge gaps in customer growth, frequency, and retention.
• Inspire and motivate team members to deliver positive customer experiences.

Skills

Management

Customer Service

Sales

Job description

Job Description

As a Retail Experience Director, you’ll support your assigned retail marketplace leader as well as the leaders in your micro market (local surrounding stores). Within your marketplace, you’ll ensure that teaching, learning and sharing takes place across all locations. When needed, you’ll visit high volume locations to solve specific performance gaps. You’ll also be responsible for bridging gaps in the customer experience across the marketplace.

What you’ll do

• Support the performance of the highest volume marketplaces
• Help bridge gaps related to customer growth, frequency and retention
• Inspire and motivate team members to deliver positive and memorable customer experiences.
• Use assessment tools to gauge indicators and help create strategies based on the findings.
• Partner with Marketplace Senior Leader during drive times to develop trainings, knowledge and relationship skills.

Basic Qualifications

• 5 years of management/supervisory experience in business, military, or related fields
• 5 years of experience with responsibility for financial results, including sales, margin, and profitability

Preferred Qualifications

• 5 years of retail management experience in customer service, sales, or related fields
• 3 years of multi-unit management experience
• Prior experience in new business development and driving local market strategies

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

987029BR

Brand

Best Buy

Job Category

Retail Group

Job Level

Director

Minimum Pay

104,193.00

Maximum Pay

186,099.00

Store Number or Department

100044 Remote - Texas

Address Line 1

Remote

City

Austin

State

Texas

Search Categories

Retail

Zip

78681

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.