Market Outreach Specialist

CLEAResult; Tacoma (WA); Híbrido; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

CLEAResult in Washington is seeking a Market Outreach Specialist to manage a network of Trade Ally contractors for a statewide residential rebate program. You will educate contractors, monitor quality, and ensure program goals are met in outreach and project completion.

The role combines field work with a home-office component based in Tacoma or Olympia, WA, with some overnight travel. 3–5 years of experience and Salesforce CRM proficiency are preferred.

Formación

• 3–5 years of relevant industry experience such as working with contractors and/or sales.
• Experience with Salesforce CRM and other outreach tools.

Responsabilidades

• Educate and develop relationships with Trade Ally contractors to encourage successful program participation.
• Establish systems for high quality assurance and support Trade Ally contractors in successfully following program requirements.
• Perform project inspections to ensure work meets program requirements and maintain clear records of quality adherence for monitoring and reporting purposes.
• Hold Trade Ally contractors accountable if performance is not in line with program requirements by communicating issues, coaching when needed to perform at required levels, and removing from the program if performance does not improve.
• Develop and track strategies to meet outreach and program targets.
• Adjust outreach strategies based on program changes and outreach strategy effectiveness.
• Establish relationships with all stakeholders in the energy efficiency landscape including contractors, trade allies and distributors.
• Implement new tools and processes to improve the outreach function.
• Stay informed on emerging energy efficiency technologies.
• Perform event planning, coordination and presentations of programs to external stakeholders.
• Prepare robust weekly, monthly and quarterly activity reports and track progress towards program goals.

Conocimientos

Sales experience

CRM & outreach

Relationship management

Herramientas

Salesforce CRM

Outreach tools

Descripción del empleo

We are looking for a talented individual…

To join our team as a Market Outreach Specialist! You will be responsible for the onboarding and ongoing management of a network of Trade Ally contractors in support of a statewide residential rebate program. Market Outreach Specialists, who are at intersection of contractors, customers, and clients are critical in setting up contractors to successfully deliver excellent quality, ensuring customers have positive experiences, and that the program delivers on client goals related to outreach activity and project completion targets.

The successful candidates will be based in Tacoma or Olympia, WA.

You're a great match if you can…

• Educate and develop relationships with Trade Ally contractors to encourage successful program participation
• Establish systems for high quality assurance and support Trade Ally contractors in successfully following program requirements
• Perform project inspections to ensure work meets program requirements and maintain clear records of quality adherence for monitoring and reporting purposes
• Hold Trade Ally contractors accountable if performance is not in line with program requirements by communicating issues, coaching when needed to perform at required levels, and removing from the program if performance does not improve
• Develop and track strategies to meet outreach and program targets
• Adjust outreach strategies based on program changes and outreach strategy effectiveness
• Establish relationships with all stakeholders in the energy efficiency landscape including contractors, trade allies and distributors
• Implement new tools and processes to improve the outreach function
• Stay informed on emerging energy efficiency technologies
• Perform event planning, coordination and presentations of programs to external stakeholders
• Prepare robust weekly, monthly and quarterly activity reports and track progress towards program goals.

In this exciting career opportunity, you will have…

• Self-motivated, ability to work independently and as part of a team.
• 3-5 years of relevant industry experience such as working with contractors and/or sales
• Experience with Salesforce CRM and other outreach tools

Type of Work

• Most of your time will be in the field servicing our customers and trade allies with the remainder of your time working from your home office.
• There will be some overnight travel required.