Market Operations Team Lead: Process & Performance

Hireez; Saint Petersburg (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Hireez is searching for a Team Lead (Market Operations) in Saint Petersburg, Florida, to oversee a team that provides operational support. This role includes managing order processing and contract workflows while ensuring efficiency and quality. The ideal candidate should have 3-5 years in operations, prior leadership experience, and expertise in Salesforce or similar CRM systems. Responsibilities involve coaching, performance management, and continuous improvement initiatives. Strong communication and problem-solving skills are essential for this position.

Qualifications

• Minimum of 3-5 years of experience in operations, sales support, or order processing environment.
• Prior leadership, supervisory, or team lead experience preferred.
• Experience in a deadline-driven, high-volume environment required.

Responsibilities

• Lead, coach, and develop a team of Market Operations Representatives.
• Set clear performance expectations and monitor productivity.
• Act as an escalation point for complex operational issues.

Skills

Leadership

Communication

Problem-solving

Order management

Salesforce

Organizational skills

Education

3-5 years of experience in operations or sales support

Tools

Salesforce

CRM systems

Job description

Hireez is searching for a Team Lead (Market Operations) in Saint Petersburg, Florida, to oversee a team that provides operational support. This role includes managing order processing and contract workflows while ensuring efficiency and quality. The ideal candidate should have 3-5 years in operations, prior leadership experience, and expertise in Salesforce or similar CRM systems. Responsibilities involve coaching, performance management, and continuous improvement initiatives. Strong communication and problem-solving skills are essential for this position.