Market Operations Team Lead — Customer Experience & Ops

Carvana; Hoffman Estates (IL); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K match

Student loan benefits

Pet discounts

Job summary

Carvana is seeking a Team Lead for its Market Operations hub in the Hoffman Estates area. You will guide a team of Customer Advocates, manage operations, and drive customer satisfaction while aligning with business goals.

You’ll hire, onboard, coach, and set performance targets, reporting to leadership and shaping market strategy. This role demands a strong leader ready to optimize processes and outcomes in a fast-paced start-up style setting.

Qualifications

• 5+ years in customer-facing team environments with leadership experience.
• Proven ability to coach and develop employees and drive results.
• Experience with strategic planning and process improvement is a plus.

Responsibilities

• Lead and develop a team of Customer Advocates and ensure top-notch customer experience.
• Interview, onboard, train and mentor team members; set goals and provide feedback.
• Drive market operations, report performance, and collaborate with upper management.

Skills

Customer Experience

Leadership

People Management

Interviewing/Onboarding

Interpersonal skills

Education

Bachelor's Degree

Tools

Salesforce

Tableau

Job description

Carvana is seeking a Team Lead for its Market Operations hub in the Hoffman Estates area. You will guide a team of Customer Advocates, manage operations, and drive customer satisfaction while aligning with business goals.

You’ll hire, onboard, coach, and set performance targets, reporting to leadership and shaping market strategy. This role demands a strong leader ready to optimize processes and outcomes in a fast-paced start-up style setting.