Market Operations Specialist

Commerce Bank

Prairie Village (KS)

On-site

USD 29,480 - 33,751

Full time

14 days+

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Benefits offered by this job

Employer-sponsored health insurance

401(k)

Paid vacation

Paid personal time

Career development

Education assistance

Job summary

A regional financial institution is seeking a Market Operations Specialist in Prairie Village, Kansas. The role focuses on supporting bankers with operations and providing guidance on policies. Candidates should have at least a High School diploma and 2 years of retail branch experience. Essential skills include strong verbal and interpersonal communication, organizational skills, and proficiency in Microsoft tools. This full-time position comes with a compensation range of $21.40 - $24.50 hourly based on experience.

Qualifications

2+ years of Retail branch operations or related experience required.
Audit experience preferred.
Ability to show empathy and connect quickly with team members.

Responsibilities

Assist bankers and management with any operational situations.
Perform cash drawer, vault, recycler/dispenser audits.
Educate bankers about cash differences and balancing errors.

Skills

Organizational skills

Verbal communication

Interpersonal communication

Attention to detail

Empathy

Adaptability

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Market Operations Specialist

Join to apply for the Market Operations Specialist role at Commerce Bank

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Compensation Range

Hourly: $21.40 - $24.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to assist bankers and management with any operation situations and provide guidance on operational policies, procedures, and processes.

Essential Functions

Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes
Develop basic understanding of where to go for answers and how best to elevate situations
Visit assigned branches 2 – 3 times each week to complete a variety of operational tasks
Perform cash drawer, vault, recycler/dispenser, and consigned items audits at assigned branches.
Review EOA, Absence and VAC audits are completed correctly
Review all night drop and consigned item logs for completion
Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation
Review opening/closing procedures
Assists with SDB key audits, box drills, will searches, and audit exception resolution
Educate bankers regarding any cash differences, balancing errors and TCS errors
Facilitate operational huddles/ MOS Operational Overview Course and training at the branch
Evaluate team members’ operational knowledge and regularly provide feedback to leadership
Utilize rubric and compile monthly evaluations for branch management
Help rollout and support different initiatives, projects, and changes to the branches
Recommend process improvements for the Market Operation Specialist (MOS) program
Provide appropriate support for the Operational Centers of Excellence
Perform other duties as assigned

Knowledge, Skills & Abilities Required

Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
Ability to travel to assigned branches and perform operational tasks 2-3 times a week
Basic understanding or ability to learn our Retail operation policies, procedures, and systems
Ability to show empathy and connect quickly with team members
Demonstrate strong organizational and management skills
Ability to maintain a high degree of confidentiality and professionalism
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

High School diploma or equivalent combination of education and experience required
2+ years Retail branch operations or related experience required
Audit experience preferred

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

Includes travel to various branch locations covering Roeland Park, Brookside, Corinth Sq., 95th and Antioch and 89th and Stateline.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 4006 W 83rd St, Prairie Village, Kansas 66208

Time Type: Full time

Seniority level