Market Operations Specialist

Tier1usa; Gilbert (AZ); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

15 days PTO + 11 holidays

401(k) employer match

Tuition reimbursement

Job summary

Soar Autism Center is seeking a Market Operations Specialist to support day-to-day operations across the AZ market, partnering with Market Operations Directors, clinic leaders, and shared service teams to ensure centers run smoothly and families have an exceptional experience.

This hybrid role requires strong organization, cross-functional collaboration, and the ability to implement scalable processes as the organization grows. Typically 7:30-4 MST with some 8-5 MST days, travel may be required.

Qualifications

• 2+ years of professional experience preferred.
• Must have 6+ months of employment with Soar (internal candidates only).
• Must be at least an RBT 2 (internal candidates only).
• Experience in healthcare operations, clinic operations, business operations, project coordination, office management, or client services preferred.

Responsibilities

• Support day-to-day operations across Soar centers throughout the market.
• Help maintain organized, safe, and well-stocked clinic environments while partnering with operations and training teams.
• Provide operational coverage and support for local leadership teams when needed.
• Coordinate family and staff communications including newsletters and center updates.
• Assist with scheduling coordination, PTO tracking, leadership coverage planning.
• Launch new initiatives and improve existing processes for market growth.
• Support readiness for new center openings and market expansion.
• Identify opportunities to improve efficiency and the overall experience for children, families, and staff.

Skills

Highly organized

Multitasking

Problem solving

Communication

Collaborative

Tech-enabled

Tools

Excel

Word

PowerPoint

Google Workspace

Job description

Market Operations Specialist - East Valley Soar Autism Center

Address 2314 South Val Vista Drive, Gilbert, AZ, 85295, US

Compensation $60,000.00 - $65,000.00/year

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

Soar Market Operations Specialists (MOS)

As a Market Operations Specialist, you'll play a critical role in supporting the day-to-day success and continued growth of Soar Autism Center across AZ. Partnering closely with operational and clinical leaders, you'll help ensure our centers operate efficiently, our teams have the tools they need to succeed, and our families receive an exceptional experience every day.

This is an ideal opportunity for someone who thrives in fast-paced environments, enjoys solving complex operational challenges, and wants to make a meaningful impact across multiple healthcare locations. No two days are the same - you might be leading a market-wide operational initiative, improving workflows, supporting a new center opening, or partnering with leaders to solve challenges before they impact families.

About Soar Autism Center

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

As we continue growing throughout AZ, we are looking for operational leaders who are excited to build systems, solve complex operational challenges, and help shape the future of integrated autism care. This is a unique opportunity to join a rapidly growing organization where your work will directly influence the experience of children, families, and interdisciplinary teams across multiple centers.

Position Overview

As a Market Operations Specialist (MOS), you'll play a critical role in supporting the day-to-day success and continued growth of Soar Autism Center across AZ. Partnering closely with Market Operations Directors, Clinic Operations Directors, clinical leaders, and shared service teams, you'll help ensure our centers operate efficiently, our teams have the tools they need to succeed, and our families receive an exceptional experience every day. Through process improvement, cross-functional collaboration, project coordination, and operational support, you'll help drive operational excellence across multiple locations.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and wants to make a meaningful impact within a growing healthcare organization. No two days are the same—you may be coordinating a market-wide initiative, filling in for a center leader, improving operational workflows, supporting a new center opening, or partnering with leadership to proactively solve challenges before they impact children, families, and staff.

This is a hybrid role based in AZ. The position requires regular in-person collaboration at Soar Autism Center locations throughout the market while offering flexibility to work from home occasionally based on operational priorities and business needs. Working hours are typically 7:30-4 pm MST, with occasional days from 8 am to 5 pm MST.

Responsibilities

Operational Excellence (50% of time)

• Support day-to-day operations across Soar centers throughout the market
• Help maintain organized, safe, and well-stocked clinic environments while partnering with operational and training teams to support center readiness and onboarding needs
• Provide operational coverage and support for local leadership teams when needed, including leading all the operations of a center when a leader is out of the office

Quality Improvement (15% of time)

• Complete routine audits and operational checks to ensure documentation, timelines, and workflows remain accurate and up to date
• Partner with center leadership and shared service teams to resolve operational issues, improve processes, and support quality across the market
• Support operational reporting, tracking systems, and process improvement initiatives

Family & Team Experience (10% of time)

• Coordinate family and staff communications including newsletters, reminders, center updates, and family engagement initiatives
• Support maintenance of family resources, contact information, and operational communication systems across centers
• Help create a positive and supportive experience for families, staff, and visitors

Market Operations & Leadership Support (10% of time)

• Assist with scheduling coordination, PTO tracking, leadership coverage planning, and operational calendar management across the market
• Support recognition initiatives, operational follow-up tasks, and additional projects tied to market growth and operational success

Special Projects & Market Growth (15% of time)

• Partner with operational leadership to launch new initiatives and improve existing processes.
• Support operational readiness for new center openings and market expansion.
• Identify opportunities to improve efficiency, consistency, and the overall experience of children, families, and staff.
• Contribute to building scalable operational systems that support a rapidly growing organization.

Skills

• Highly organized and detail-oriented
• Comfortable managing multiple priorities in a fast-paced environment
• Strong problem-solving, communication, and follow-through skills
• Collaborative, professional, and supportive team member
• Comfortable learning and leveraging technology platforms to improve operational efficiency, maintain data integrity, and support cross-functional workflows.
• Adaptable and excited to support a growing market and team

Qualifications

• 2+ years of professional experience preferred
• Must have 6+ months of employment with Soar (internal candidates only)
• Must be at least an RBT 2 (internal candidates only)
• Must have maintained good standing and consistently strong performance in current role, meeting all expectations over time (internal candidates only)
• Experience in healthcare operations, clinic operations, business operations, project coordination, office management, practice management, administrative leadership, or client services preferred.
• Strong communication, interpersonal and leadership skills, especially with distributed teams
• Experience executing and implementing processes involving multiple stakeholders
• Proficient in Microsoft suite of tools (Excel, Word, Powerpoint), experience working in Google Workspaces
• Passion for supporting children, families, and interdisciplinary teams
• Ability to travel between Soar Autism Center locations within the market as needed
• Ability to work MSThours to support the market team

Why You'll Love This Role

• Make a meaningful impact on the lives of children and families.
• Partner with collaborative operational and clinical leaders across multiple locations.
• Help build systems and processes within a rapidly growing healthcare organization.
• Gain exposure to operations strategy, quality improvement, and cross-functional projects.
• Join an innovative organization and help shape the future of integrated autism care.

Salary range: $60,000.00 - $65,000.00/year annually with up to $8,000 in annual bonus potential based on performance in the role

Benefits

• 15 days of PTO and 11 paid holidays annually
• Student loan repayment and tuition reimbursement benefits
• 401(k) after a year of service with an employer matching contribution

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.