Center Operations Director - South Mountain

Tier1usa; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus potential

Student loan repayment benefits

Tuition reimbursement

Mental health support

Support from multidisciplinary team

Direct exposure to senior leaders

Job summary

Tier1usa is seeking a Center Operations Director for the South Mountain Soar Autism Center in Phoenix, AZ. This role involves managing a high-performing center, ensuring exceptional family experience, and leading a multidisciplinary team. The ideal candidate has prior people management experience and a background in operations. The position offers a starting salary of $80,000 - $100,000/year plus an annual bonus potential, alongside support for student loans and mental health services.

Qualifications

• Previous people management experience leading high-performing teams.
• Experience managing strong operations for 2-3 years.

Responsibilities

• Act as local owner of center's performance against goals.
• Drive execution of operating systems and partner with leadership.
• Own non-clinical experience and ensure clear communication.
• Coach and develop team members while supporting clinical excellence.

Skills

People management

Operational management

Communication

Team leadership

Education

2-3 years managing operations

Management experience leading teams of 8-10

Job description

Center Operations Director - South Mountain Soar Autism Center

Address 4039 East Raymond Street, Phoenix, AZ, 85040, US

Compensation $80,000.00 - $100,000.00/year

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director (COD) role is a high‑impact leadership position for someone early‑to‑mid career who is smart, ambitious, and ready to own real responsibility. This is not a back‑office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Soar is growing rapidly, and many of our CODs grow into multi‑site leadership, regional operations, or senior operational roles as Soar continues to expand. If you’re looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.

Responsibilities

• Running a High‑Performing Center
  • Act as the local owner of performance against forecasted goals, including budget, utilization, and efficiency.
  • Drive strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.).
  • Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs.
  • Lead with calm, clarity, and professionalism in a fast‑paced environment.
• Creating an Exceptional Family Experience
  • Own all parts of the non‑clinical experience for caregivers.
  • Build strong, supportive relationships with caregivers and ensure clear, timely communication.
  • Drive strong attendance, engagement, and client satisfaction (NPS).
  • Deliver a smooth onboarding for new families.
  • Manage the front desk and provide a warm welcome to clients, prospective clients and teammates.
  • Prepare families for diagnostics, assessments, and transitions with confidence and clarity.
• Leading and Developing People
  • Serve as the primary people leader for local staff, including clinicians and support team members.
  • Coach, develop, and motivate team members.
  • Partner closely with the lead clinician to support clinical excellence, team morale, and retention.
  • Act as a trusted point of escalation and support for staff, knowing when to solve and when to elevate.

Qualifications / Education

• Previous people management experience, leading high‑performing teams of 8‑10 or more people.
• 2‑3+ years of managing strong operations.

Benefits

• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.
• Student loan repayment and tuition reimbursement benefits.
• Priority access for in‑network mental health support through our partnership with Sol Mental Health.
• Tons of support from our multidisciplinary team.
• Direct exposure to senior leaders and multi‑site operators.
• A collaborative, high‑accountability environment where strong performers grow quickly.
• The chance to build something meaningful—while building your career.

EEO Statement

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.