Market Operations Leader - People, Process & Performance

Carvana; Midland Park (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with company match

Vehicle discounts

Wellness program

Job summary

Carvana's Market Operations Team Lead in New Jersey is responsible for running the local hub, overseeing launch, operations, logistics, and customer branding. You’ll lead a team of Customer Advocates, shape daily execution, and partner with leadership to drive market success and exceptional customer experiences.

We seek a seasoned people leader with 5+ years in customer-facing roles and 3+ years managing teams, who can mentor staff, analyze performance data, and implement improvements in a

Qualifications

• 5+ years in a customer-facing team environment.
• 3+ years of management experience.
• Proven history of coaching employees.
• Experience with strategic planning and process improvement.
• Excellent interpersonal and leadership skills.
• Willingness to work on weekends.
• Energetic, startup-minded and adaptable.

Responsibilities

• Lead and develop a Customer Advocates team.
• Interview, onboard and train new team members.
• Provide feedback and set goals to improve performance.
• Recognize team accomplishments using tools.
• Generate regular reports for upper management.
• Be the go-to expert and ensure stellar customer experience.
• Drive production in a fast-paced customer service environment.
• Improve overall customer and Advocate team experience.
• Address complex customer-facing issues.

Skills

Leadership

People management

Strategic planning

Process improvement

Customer focus

Education

Bachelor’s Degree

Tools

Salesforce

Tableau

Job description

Carvana's Market Operations Team Lead in New Jersey is responsible for running the local hub, overseeing launch, operations, logistics, and customer branding. You’ll lead a team of Customer Advocates, shape daily execution, and partner with leadership to drive market success and exceptional customer experiences.

We seek a seasoned people leader with 5+ years in customer-facing roles and 3+ years managing teams, who can mentor staff, analyze performance data, and implement improvements in a