Market Operations Leader — In-Home Care & Outcomes

Duo Health; Tampa (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive medical, dental and vision

Paid parental leave

Access to free wellness & personal dev

401k plan with company matching

Paid holidays and unlimited PTO

Job summary

Duo Health in Tampa seeks a Market Operations Director to lead local operations and support care teams in delivering high-quality patient outcomes. You will partner with senior leadership, drive performance, and manage clinical and non-clinical teams across the market.

The role demands a hands-on, solutions-oriented leader focused on efficiency, quality, and patient satisfaction, with a track record of building high-performing teams in health care settings.

Qualifications

• Must live within geographic market.
• Ability to travel up to 50% of the time.
• 10+ years in senior leadership managing health care clinical operations in a market.
• Experience with value-based care.
• Experience with in-home models of care.
• Experience leading, mentoring, and developing high-performing teams.
• Medical group experience preferred; renal experience preferred, but not necessary.

Responsibilities

• Oversee significant share of market management responsibilities across the market, ensuring clinical and operational excellence.
• Partner with senior leadership to define priorities, set performance targets, and drive progress toward organizational goals.
• Provide day-to-day supervision and support to Care Navigators, Social Workers and Renal Care Managers. Provides support to Advanced Practice Providers as directed by the Market President.
• Lead, mentor, and coach a high-performing team while fostering a culture of accountability, collaboration, and continuous growth.
• Manage workforce planning, staffing, and budgeting to align resources with business needs and performance objectives.
• Identify and execute opportunities to enhance efficiency, care quality, and patient satisfaction within the market.
• Build and maintain strong relationships with local providers and community partners
• Ensure tight adherence to corporate standards (clinical, operational, financial, brand and experience)
• Collaborate with corporate leadership on performance improvement activities: medical expense, engagement, BOI, patient and care team experience
• Develop and leverage KPIs and market dashboards to monitor outcomes, identify trends, and guide decision-making

Skills

Senior leadership

Healthcare operations

Value-based care

Team development

Job description

Duo Health in Tampa seeks a Market Operations Director to lead local operations and support care teams in delivering high-quality patient outcomes. You will partner with senior leadership, drive performance, and manage clinical and non-clinical teams across the market.

The role demands a hands-on, solutions-oriented leader focused on efficiency, quality, and patient satisfaction, with a track record of building high-performing teams in health care settings.