Market Operations Director

Duo Health; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive medical, dental and vision

Paid parental leave

Wellness & personal development

401k plan with company matching

Paid holidays and unlimited PTO

Mission-driven culture

Job summary

Duo Health, based in Tampa, FL, is seeking a Market Operations Director to lead operational excellence across the market. You will oversee clinical and non-clinical teams, drive value-based care initiatives, and align resources with strategic goals to improve patient outcomes.

The role requires building strong local partnerships, mentoring high-performing teams, and collaborating with senior leadership to achieve performance targets in a dynamic health care environment.

Qualifications

• Proven ability to drive operational excellence across a regional market.
• Track record of leading clinical and non-clinical teams to deliver high-quality care.
• Experience implementing value-based care initiatives in healthcare.

Responsibilities

• Oversee market operations to ensure clinical and operational excellence.
• Partner with senior leadership to set priorities and targets.
• Supervise Care Navigators, Social Workers, and Renal Care Managers; support APPs as directed.
• Lead and mentor high-performing teams and foster accountability.
• Manage workforce planning, staffing, and budgeting to align resources.
• Identify opportunities to improve efficiency, care quality, and patient satisfaction.
• Build relationships with local providers and community partners.
• Ensure adherence to corporate standards across clinical, financial, and brand areas.
• Collaborate on performance improvement initiatives and monitor KPIs via dashboards.

Skills

Strategic planning

People leadership

Healthcare operations

Budgeting

Change management

Vendor relations

Job description

Duo Health is a place where inspired people go to advance health equity in kidney care, one relationship at a time.

Our team is comprised of leaders in value-based health care, technology and behavioral science who share a unique vision for reforming one of the most challenging areas of health care.

We are the relatives and friends of patients with chronic kidney disease (nearly 40M in the United States). We use our talents in service to them. We are united by this mission and by our passion for solving problems.

Our company uses modern technology and advanced clinical practice to liberate and enliven the cause of serving others. Our multidisciplinary care teams provide numerous opportunities for career advancement.

We respect, honor and support the contributions of our clinical and non-clinical teammates alike. We celebrate the diverse perspectives they bring to their work and to their lives. We believe those perspectives improve the quality of the relationships they build at Duo, enrich our company culture, and lead to better patient care.

Key to this mission is our belief that open, trusting relationships between patients and providers is the key to the success of clinical model.

If you are a person who delights in solving problems for others, if you are adaptable, if you are curious, if you are a good listener we think there's a role for you here.

Position:Market Operations Director

Location: Tampa, FL

Job Id:348

# of Openings:1

Job Description

The Market Operations Director plays a critical leadership role in driving operational excellence and performance across the market. This position is responsible for overseeing all aspects of market operations, ensuring that care teams are supported, efficient, and aligned with Duo Health's mission to improve patient outcomes.

The Market Operations Director serves as a strategic partner and member of the senior leadership team, guiding local operations, managing clinical and non-clinical teams, and executing initiatives that enhance quality, efficiency, and patient outcomes. This role requires a hands-on, solutions-oriented leader who thrives in a dynamic environment and is passionate about building high-performing teams that deliver exceptional care.

Duties and Responsibilities

Oversee significant share of market management responsibilities across the market, ensuring clinical and operational excellence.

Partner with senior leadership to define priorities, set performance targets, and drive progress toward organizational goals.

Provide day-to-day supervision and support to Care Navigators, Social Workers and Renal Care Managers. Provides support to Advanced Practice Providers as directed by the Market President.

Lead, mentor, and coach a high-performing team while fostering a culture of accountability, collaboration, and continuous growth.

Manage workforce planning, staffing, and budgeting to align resources with business needs and performance objectives.

Identify and execute opportunities to enhance efficiency, care quality, and patient satisfaction within the market.

Build and maintain strong relationships with local providers and community partners

Ensure tight adherence to corporate standards (clinical, operational, financial, brand and experience)

Collaborate with corporate leadership on performance improvement activities: medical expense, engagement, BOI, patient and care team experience

Develop and leverage KPIs and market dashboards to monitor outcomes, identify trends, and guide decision-making

Requirements

Must live within geographic market

Ability to travel (driving within local market) up to 50% of the time

10+ years in senior leadership managing health care clinical operations in a market

Experience with value-based care

Experience with in-home models of care

Experience leading, mentoring, and developing high-performing teams

Medical group experience preferred; renal experience preferred, but not necessary

Working for Duo

• Competitive medical, dental and vision plans
• Paid parental leave
• Access to free wellness & personal development courses
• 401k plan with company matching
• Paid holidays and unlimited PTO
• A mission-driven approach to each and everything that we do, with an overall goal to improve health equity and health out