Market Operations Lead, Energy Analytics

Ascend Analytics

Boulder (CO)

Hybrid

USD 120,000 - 150,000

Full time

2 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

FSA/HSA

401(k) with employer matching

Flexible PTO

Job summary

Ascend Analytics in Boulder, CO is seeking a Market Operations Manager for SmartBidder. Lead a small analyst team that supports 5+ GW of battery storage across ISO markets, ensuring smooth onboarding, scheduling, and escalation.

You will partner with Product, Engineering, and Commercial teams to translate market insights into better product and service. The role blends hands-on leadership with technical fluency, requiring strong communication and a track record of scaling operations in a

Qualifications

Bachelor's degree in engineering, data science, economics, finance, mathematics, information systems, or equivalent professional experience.
4+ years of relevant professional experience in energy markets, energy software, analytics, technical operations, customer delivery, or a related field.
1+ years of people management experience, including coaching, performance management, and leading a team through growth or change.
Demonstrated project and program management skills, such as leading multi-stakeholder rollouts, launches, or implementations with defined timelines, dependencies, and risks.
Sufficient technical fluency to troubleshoot with analysts and engineers and translate between technical and business stakeholders, such as basic SQL or Python, and an understanding of APIs and data feeds.
Excellent written and verbal communication skills, with the ability to communicate clearly with analysts, engineers, commercial stakeholders, customers, and executives.
Demonstrated ability and interest in using AI-enabled tools to support analysis, documentation, and workflow automation.
Self-directed, highly organized, and comfortable operating in a fast-paced environment.

Responsibilities

Lead, coach, and develop a team of 4-6 SmartBidder analysts, including hiring, onboarding, goal setting, prioritization, performance reviews, career development, and building a collaborative, high-accountability team culture.
Own the analyst side of the SmartBidder support rotation: set the schedule, define expectations and handoffs, monitor coverage and workload, and ensure issues are triaged and escalated appropriately to Engineering.
Oversee new site and customer onboardings. Partner with Engineering to manage timelines, dependencies, and go-live readiness, and ensure a clean handoff into ongoing market operations.
Plan and balance analyst capacity across customers, ISO markets, trials, and new site launches. As the team scales, organize coverage to deepen expertise without fragmenting customer ownership.
Ensure consistent, high-quality delivery across market operations, strategy configuration, performance monitoring, and reporting.
Support building and maintaining repeatable processes, runbooks, checklists, and training materials that standardize analyst workflows and reduce manual effort, including through automation and AI-enabled tools.
Run project and program management for team initiatives, tracking priorities, owners, and milestones, and communicating status and risks to the Business Lead and cross-functional partners.
Represent the analyst team with Product and Engineering: gather and prioritize recurring customer and operational issues, support QA/UAT and release readiness, and facilitate business validation of new capabilities.
Track operational health metrics such as support volume, response and resolution times, and onboarding cycle times to drive continuous improvement.