Market Operations Lead — Catering & Events

HUNGRY; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical, Dental and Vision insurance

401k

Life/disability insurance

Telemed & Tele Mental Health

Stock options

Job summary

HUNGRY is seeking an Operations Manager to own day-to-day catering, delivery, and event operations in a defined market. You will coordinate a local network of Captains, ensure on-time execution, and partner with Sales and Food Partner Management to deliver flawless client experiences.

You will lead Hub Operators, onsite General Managers, and Hospitality Associates, hire and train staff, and manage performance. This role emphasizes safety, efficiency, and hospitality-driven service.

Qualifications

• 2 to 3+ years in an operations role, preferably catering, food service, hospitality, or logistics.
• Experience directly managing and developing employees, including hiring, coaching, and performance management.
• Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations.
• Hands-on experience with live event execution and logistics management.
• Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment.

Responsibilities

• Own day-to-day execution of catering, delivery, and event operations in the market.
• Plan and coordinate the local network of Captains — most of whom engage with HUNGRY as independent contractors — assigning gigs, setting logistics, and communicating expectations to ensure on-time, accurate execution
• Recruit and onboard Captains into the local market, and connect them with HUNGRY's service and food safety training
• Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution
• Oversee hub readiness — supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organization
• Build and manage logistics plans, contractor scheduling coverage, and inventory to support daily and event-based operations
• Manage local vendor and logistics relationships that support daily hub and delivery operations
• Monitor service quality in real time, and proactively flag and resolve operational risk before it affects the client
• Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations
• Maintain compliance with food safety and workplace safety standards across the market
• Lead, coach, and hold accountable all direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality Associates
• Hire, onboard, and train onsite service staff to HUNGRY's hospitality and service standards
• Manage performance for direct reports, including regular check-ins, coaching, and corrective action when needed
• Build a culture of ownership, urgency, and hospitality-first service across the market's employee team
• Complete all administrative responsibilities as assigned, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting for the market
• Maintain accurate, timely records to support payroll, budgeting, and audit needs

Skills

Operations management

People management

Contractor coordination

Logistics planning

Food safety knowledge

Event logistics

Communication skills

Job description

HUNGRY is seeking an Operations Manager to own day-to-day catering, delivery, and event operations in a defined market. You will coordinate a local network of Captains, ensure on-time execution, and partner with Sales and Food Partner Management to deliver flawless client experiences.

You will lead Hub Operators, onsite General Managers, and Hospitality Associates, hire and train staff, and manage performance. This role emphasizes safety, efficiency, and hospitality-driven service.