Market Manager - West Coast

Penmarc Inspired Spaces, LLC; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hours

Tech support/tools provided

Mileage reimbursement

Company vehicle options

Culture of service and teamwork

Career advancement

Job summary

Penmarc is seeking a Market Manager - Installation Services to hire, establish, and oversee installation teams across multiple metro areas. You will coach crews through the installation of custom closets, cabinetry, trim, millwork, sheetrock, and painting to ensure client satisfaction.

Lead with professionalism, train installers, coordinate with scheduling, and drive safety and quality on every project. Travel within the state, occasional overnight stays, and a readiness to stay organized and

Qualifications

• Ability to prioritize and organize effectively with a keen sense to detail.
• Ability to work in a fast-paced, high-pressure environment to make decisions and solve problems.
• Ability to handle multiple projects and tasks.
• Ability to manage subcontractors and installers
• Knowledge of safety practices; OSHA training preferred.
• RRP Lead Renovator Certification within one month of hire (obtaining prior is a plus).
• CRM/tech proficiency; willingness to learn mobile apps and PM tools.

Responsibilities

• Actively and consistently support all field efforts to simplify and enhance installer and client experience.
• Professionalism in all interactions with direct reports, clients, and customers.
• Monitor field progress to optimize market efficiency.
• Coach, train, and inspire installers to ensure total customer satisfaction.

Skills

Self-motivation

Teamwork

Lead by example

Positive attitude

Customer service

Safety awareness

Continuous learner

Pride in work

Organization skills

Flexibility

Leadership

Carpentry/hand tools familiarity

Bilingual – Spanish

Tools

CRM software

Microsoft Excel

Outlook

Project Mgmt.

Job description

Penmarc is a premier service provider for the installation of custom-designed spaces that inspire organized lifestyles. Working with products chosen by the customer, our team of professional installers brings the project to life by creating spaces that will leave clients refreshed, excited and ready to organize.

What We Stand For

What you do matters, experience Penmarc's employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose living out our 5 Core Company Values:

• Spirit of Excellence
• Innovate to Elevate
• We Before Me
• Grace Through Generosity
• Doing the Right Thing

What you will be doing!

As the Market Manager - Installation Services, you will be responsible for hiring, establishing, and overall management of installation teams across multiple metro areas. You will be hands-on managing the daily installations of various custom prefabricated closet systems, cabinetry, trim, millwork, sheetrock repair, and painting. You are responsible for overall installer accountability and client satisfaction. You will train trim carpenters and installers on company and client expectations. You are bringing the highest level of professionalism and quality of work to every project you undertake. Responsible for alerting our scheduling department to issues in the field and collaborating to eliminate issues on future jobs. Be a strong leader, and a team player to get the job done right!

Qualifications:

• You are self-motivated yet understand the value of teamwork.
• You have a desire tolead by examplewith the grace of authority, embracing and adapting to change and maintaining respect, dignity, and compassion.
• You exude apositive attitudeand sustain contagious energy.
• You understand the importance of Customer Service and know how to coach this skill to others.
• You are dedicated to supporting asafeworking environment.
• You arealways learning! You are proactive in seeking out education, training, and growing perspective.
• You takepride in your work.
• You love checklists. You like to staybusy, balance priorities, and utilize yourorganizational skills.
• You understand In-home installation is an ever-changing industry andremain flexiblewith your time, schedule, and resources.

Essential Duties and Requirements

• Actively and consistently support all efforts in the field to simplify and enhance the installer and client experience.
• Professionalism in all interactions with direct reports, our client, and customers.
• Continuously monitor field progress to optimize the efficiency of your market.
• Problem-solve issues arising from your team in the field in a timely manner.
• Interact positively and immediately with the scheduling team to keep abreast of progress or issues.
• Coach, train, and inspire your installers to ensure total customer satisfaction with the service experience.
• Proven interpersonal skills with a history of positive interactions directly with subcontractors, direct reports, clients and customers.
• Ability to travel, with overnight stays occurring roughly 10-20% of the time.
• The market consists of travel within the state of California.
• Must be able to lift 50 Lbs.
• Must have reliable transportation.
• Must have a cell phone or tablet with data service.

Experience and Training

• Ability to prioritize and organize effectively with a keen sense to detail.
• Ability to work in a fast-paced, high-pressure environment to make decisions and solve problems.
• Ability to handle multiple projects and tasks.
• Ability to manage subcontractors and installers
• Ability to obtain the RRP (Renovation, Repair, and Paint) Lead Renovator Certification within one month of hire.
• Knowledge of General Safety Practices or OSHA training preferred.
• Ability to use or learn to use hand tools, reciprocating and miter saws, and power tools correctly and safely.
• Ability to use applications on a cell phone.
• Ability to read layouts from blueprints.
• Proficient use of computer software (Microsoft, Excel, Outlook, Project Mgmt.)
• Ability to learn and utilize CRM software to oversee program execution.
• Bonus! Experience or familiarity in some area of carpentry, cabinetry, millwork, interior trim, remodels, renovations, shelving, or closet organizers.
• Bonus! Bi-Lingual – Ability to communicate in Spanish

What We Offer

• Flexible work hours to support work-life balance
• Company-provided tools and technology support
• Mileage reimbursement or company vehicle options (if applicable)
• Values-driven culture focused on service to others and teamwork
• Opportunities for career advancement within a growing organization

Equal Opportunity Employer: Employment decisions are based on qualifications, without regard to race, color, religion, sex, age, national origin, sexual orientation, genetics, disability, or other protected characteristics.
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