Market Manager, U.S. Community Relations

Citi; Chicago (IL); On-site; USD 115,000 - 172,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life, disability insurance

Wellness programs

Paid time off & holidays

Job summary

Citi in Chicago seeks a Market Manager, U.S. Community Relations, to advance CRA priorities and community development across the Midwest. You will build partnerships with community leaders, nonprofits, and Citi teams to deliver impact and align resources with local needs.

In this role, you will lead stakeholder engagements, design programs, and analyze outcomes to drive measurable community benefits while navigating regulatory expectations and business objectives.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years in community engagement, development, public policy, philanthropy, government affairs, or public-private partnerships.
• Strong knowledge of affordable housing, financial inclusion, workforce development, economic mobility.
• Proven program management, stakeholder engagement, relationship management, analytical, and problem-solving skills.
• Excellent written and verbal communication, with experience engaging executives, communities, and nonprofits.
• Highly organized and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support CRA priorities through community development, engagement, documentation, reporting, and regulatory compliance.
• Build and maintain strategic relationships with community, nonprofit, and civic leaders in assigned markets.
• Collaborate with Government Affairs, Citi Foundation, and lines of business to strengthen partnerships and align resources with local needs.
• Represent Citi at external meetings, conferences, and community events to raise visibility and advance objectives.
• Design and execute stakeholder convenings, activations, executive engagements, and thought leadership opportunities.
• Act as local market activation lead for CID initiatives and firmwide programs like financial education and Blueprint for Housing opportunities.
• Generate community intelligence and market analysis to inform planning, investments, and engagement strategies.
• Identify and mitigate emerging community, reputational, and stakeholder risks with senior leadership.

Skills

Stakeholder engagement

Project management

Analytical

Public speaking

Communication

Multitasking

Education

Bachelor's degree

Advanced degree preferred

Tools

Microsoft Office

AI-enabled tools

Job description

Primary Location

Chicago Illinois United States

Position Summary

The Market Manager, U.S. Community Relations (USCR), is a key member of Citi's Community Investing and Development (CID) team, which advances economic opportunity through impact investing, employee volunteerism, the philanthropy of the Citi Foundation, and the fulfillment of regulatory priorities, including the Community Reinvestment Act (CRA) in the U.S.

Reporting to the USCR West Regional Lead, the Market Manager will represent Citi in assigned Midwest markets, including Chicago, serving as a key connector between the firm and community stakeholders. The role advances community development and CRA priorities through strategic partnerships and local execution of CID and firmwide initiatives, helping position Citi as a trusted and impactful community partner.

Responsibilities

• Support Community Reinvestment Act (CRA) priorities through community development service delivery, stakeholder engagement, documentation, reporting, and adherence to regulatory and firm requirements.
• Build and maintain strategic relationships with community, nonprofit, and civic leaders in assigned markets.
• Collaborate with Government Affairs, the Citi Foundation, and lines of business to strengthen community partnerships, deepen stakeholder engagement, and connect Citi's resources and expertise to local community needs.
• Represent Citi at external meetings, conferences, community events, and civic forums to strengthen relationships, elevate the firm's visibility and advance strategic objectives.
• Design and execute stakeholder convenings, sponsorship activations, executive engagements, and thought leadership opportunities that promote dialogue and highlight Citi's commitment to local communities.
• Serve as the local market activation lead for CID and firmwide initiatives, including financial education programs, Global Community Day, Blueprint for Housing Opportunity activations, and other strategic community programming.
• Generate community intelligence, stakeholder insights, and market analysis to inform strategic planning, community investment decisions, and external engagement strategies.
• Identify, assess, and upscale emerging community, reputational, and stakeholder risks while partnering with senior leadership and internal teams to develop mitigation strategies.
• Analyze program outcomes, stakeholder feedback, and community-related market trends to measure impact, identify opportunities, and drive continuous improvement.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years of experience in community engagement, community development, public policy, philanthropy, government affairs, or public-private partnerships.
• Strong knowledge of affordable housing, financial inclusion, workforce development, economic mobility, and related community issues.
• Proven project management, stakeholder engagement, relationship management, analytical, and problem-solving skills.
• Exceptional written, verbal, presentation, and public speaking abilities, with experience engaging executive, community, and nonprofit stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and AI-enabled tools, with the ability to quickly learn new technologies.
• Demonstrated ability to align community initiatives with business, reputational, and regulatory objectives.
• Experience building cross-sector partnerships that drive measurable community outcomes.
• Deep understanding of the social, economic, and political landscape across Illinois and the Midwest.
• Willingness to travel domestically as needed.

Location

• Region: NAM
• Country: United States
• Primary Location: 227 West Monroe, Chicago

Job Family Group

Communications and External Relations

Job Family

Community Development

Time Type

Full time

Primary Location Full Time Salary Range

$114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Nov 06, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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