Market Manager

Charter Communications; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Spectrum is seeking a Stores Market Manager to drive a sales and retention culture across Spectrum stores in your area. Your strategic vision and hands-on approach will help us acquire and retain customers, pushing us to meet and surpass our sales targets.

By creating a motivated and engaged team, you will be at the heart of our mission to deliver amazing customer experiences and drive real growth. You will lead and coach multiple store teams, build strong customer relationships, monitor

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6+ years of sales and customer service experience.
• Experience as a store manager in a destination shopping environment.
• Launched or managed multiple retail locations.
• Strong ability to identify sales trends and develop response plans.
• Change management experience and effective communication.

Responsibilities

• Lead and motivate multiple store-manager teams to exceed sales goals and deliver retail excellence.
• Build strong customer relationships, diffuse escalations, and retain and upgrade customers.
• Develop management teams into experts on store functions, Spectrum products, and the competitive landscape.
• Communicate and implement Spectrum strategies, monitor performance, and evaluate results.
• Manage crisis situations effectively and escalate as needed.
• Ensure cash management policy and work-order controls with timely audits.
• Recruit, train and retain top talent, building a culture of continuous learning.

Skills

Sales leadership

Customer service

Team leadership

Communication

Interpersonal skills

Driver's license

Education

Bachelor’s Degree or equivalent work experience

Job description

Job Summary

What if you could transform a market and inspire a team to exceed their goals?

As a Stores Market Manager at Spectrum, you will be the driving force behind building a sales and retention culture across Spectrum stores in your area. Your strategic vision and hands-on approach will help us acquire and retain customers, pushing us to meet and surpass our sales targets. By creating a motivated and engaged team, you will be at the heart of our mission to deliver amazing customer experiences and drive real growth.

Responsibilities

What our Stores Market Managers Enjoy Most About the Role

• - Lead and motivate multiple teams of store managers to exceed sales goals and deliver exceptional retail experiences.
• - Build strong customer relationships, diffuse escalations, and use listening and probing skills to retain and upgrade customers.
• - Develop your management teams into experts on store functions, Spectrum products and competitive landscape.
• - Communicate and implement Spectrum’s strategies, monitoring, and evaluating results.
• - Manage crisis situations effectively and escalated when needed.
• - Ensure compliance with cash management policies and work order controls, conducting timely audits.
• - Build high-performing teams by recruiting, training and retaining top talent and create a culture of continuous learning and development.

Qualifications

Required Qualifications

Education:

• - Bachelor’s Degree or equivalent work experience

Experience:

• - 6+ years of sales and customer service experience
• - Store Manager in a destination shopping environment
• - Launched or managed multiple retail locations
• - Managed multiple projects and provided status updates
• - Identified sales trends, risks, and developed response plans
• - Handled change management effectively

Technical Skills:

• - Comfortable with personal technology

Skills & Abilities:

• - Fluent in English (reading, writing, speaking, understanding)
• - Clear and professional communication with employees, customers, and suppliers
• - Built a strong sales culture and high-performing teams
• - Fostered partnerships within the organization through strong interpersonal skills
• - Led and motivated teams in a goal and incentive-based environment
• - Valid driver’s license meeting Spectrum’s requirements

Preferred Qualifications

• - 7+ years in sales leadership and customer service
• - 4+ years in telecommunications/wireless leadership
• - 5+ years in a destination-style shopping environment
• - Implemented sales training and employee development programs
• - Proficient in computer and software applications
• - Strong analytical, statistical and quantitative skills, with the ability to make qualitive judgments and design processes and procedures

Working Conditions:

• - You’ll work in a retail environment with moderate noise, travel to multiple locations to oversee operations, maintain a professional appearance, and handle physically demanding tasks, including lifting up to 35 lbs