Market Manager

Odeko; Renton (WA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

Equity opportunity

Job summary

Odeko in Seattle is seeking a Market Manager to drive revenue growth by acquiring new coffee shops and expanding existing accounts. You will own local relationships, onboard shops to Odeko’s delivery service, and collaborate with operations to ensure smooth onboarding and ongoing success.

Ideal candidates have 2+ years in sales or local coffee community leadership, a proven ability to manage a sales pipeline, and a passion for coffee and small businesses.

Qualifications

• 2+ years of sales or local coffee community leadership experience.
• Experience discovering and closing sales opportunities and building client relationships.
• Experience managing a pipeline to hit revenue targets.
• Interest in coffee and small business; background in coffee is a bonus.

Responsibilities

• Achieve monthly revenue goals through new customer acquisition and growing existing accounts.
• Onboard independent coffee shop owners to Odeko’s local delivery service.
• Leverage data to build new client relationships and drive rapid growth of partnerships.
• Own the customer relationship pre- and post-sales, focusing on retention and expansion.
• Coordinate with Operations and Support to resolve day-to-day issues quickly.
• Maintain meticulous records in a CRM to report activity and conversations.
• Collaborate with vendor partners for local events and sampling campaigns.
• Advocate for customer interests and product/process improvements based on feedback.
• Stay informed about local and national trends in the specialty coffee industry.

Skills

Sales

Account management

Business development

Coffee community leadership

Pipeline management

Tools

HubSpot

Job description

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

The Market Manager Team is at the center of this! Market Managers are responsible for being the revenue leader in your city, representing the Odeko mission of supporting small businesses.

We are looking for a SeattleMarket Manager to join our growing team. This person will be responsible for:

• Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts
• Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
• Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market
• Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products.
• Work closely with our Operations and Support team to ensure day to day issues are resolved quickly
• Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team.
• Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers
• Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback
• Continually develop your knowledge of local and national trends within the specialty coffee industry

About you:

• 2+ years of relevant sales/account management/business development experience OR local coffee community leadership experience
• Experience discovering and closing sales opportunities and building client relationships
• Self-directed and comfortable in a constantly evolving environment
• Experience successfully managing a pipeline to achieve revenue targets
• Experience in delivering client-focused solutions based on customer needs
• Passion for coffee and small business. A background in coffee is a bonus!

This is an L2 role. Base compensation is between $60,000 - $65,000. On target earnings between $90,000 - $95,000.

What you’ll love about Odeko:

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.