Market Manager

Premium Guard Inc. (PGI); Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Premium Guard, Inc. is seeking a Regional Support Specialist to manage national accounts, deliver outstanding service, and coordinate cross-functional teams to meet customer needs in the United States.

You will build strong relationships with key customers, introduce new products, support sales efforts, and prepare regular reports, including Power BI and Excel dashboards, to drive revenue growth across the territory.

Qualifications

• Outstanding customer service skills and client focus.
• Excellent organizational and follow-through abilities.
• Proven leadership with teamwork orientation.

Responsibilities

• Attend to national accounts' daily needs to maximize satisfaction and revenue.
• Build relationships within the national accounts and their customers for top service.
• Solicit new product introductions to key accounts and customers.
• Generate new business for national accounts within the territory.
• Provide product and technical knowledge to customers.
• Collaborate with national accounts to manage changeovers and orders.
• Support and participate in accounts' open houses, trade shows, and events.
• Distribute marketing materials to installers as needed.
• Analyze reports and prepare management and customer reports (Power BI, Excel).
• Assist in setting up new stores for key national accounts.
• Ride-alongs with customers to support installer sales calls.
• Meet with installers/consumers to discuss product issues as required.
• Perform other job-related tasks as assigned.

Skills

Customer service

Organization

Follow-through

Leadership

Team player

Relationship building

Problem solving

Job description

Company Overview

Premium Guard, Inc. is a privately held company, established in 1996. PGI is a leading supplier of private label solutions in the automotive aftermarket. The focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports and specialty filter markets. Our supply chain network branches across the Pacific and into Mexico and South America.

Company Overview

Premium Guard, Inc. is a privately held company, established in 1996. PGI is a leading supplier of private label solutions in the automotive aftermarket. The focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports and specialty filter markets. Our supply chain network branches across the Pacific and into Mexico and South America.

Position Overview

Our rapidly growing business is seeking a self-motivated Regional Support Specialist. The person in this role must possess outstanding customer service, organization and follow-through skills. We are seeking a true leader who is also a team player with the ability to prioritize and undertake individual and team projects to resolve problems independently and expeditiously as well as build strong customer relationships. This person will interact daily with numerous internal partners to improve the customers’ experiences with Premium Guard.

Key Responsibilities

• Attending to and managing key national accounts’ daily needs and requirements efficiently to achieve maximum customer satisfaction and revenue growth
• Build relationships throughout key national account’s organization in the territory, as well as building relationships with their key customers to provide the highest standard of service
• Solicit new product introductions to the key national accounts and their customers
• Solicit and cultivate new business for the key national accounts in the territory
• Provide product and technical knowledge to customers
• Work with national accounts to manage changeovers and secure unit box orders to grow revenue
• Support, attend and participate in key national accounts’ open houses, trade shows, sales seminars, customer events, etc.
• Distribute marketing materials to installers on behalf of PGI and/or the key national account
• Responsible for the analysis of reports, documents, and correspondence relating to the successful operation of the territory. Prepare regularly scheduled reports for internal management and customers. This may include, but is not limited to, call reports, customer correspondence, Power BI and Excel reports, including sales dollars, unit sales, trend movement, shipments, inventory levels, order fill, etc., for the territory.
• Assist key national accounts in setting up new stores
• Regularly support customers’ sales efforts with ride-alongs to make professional installer sales calls
• As required, meet directly with installers and/or consumers to discuss specific product issues
• Perform all other job-related tasks assigned