Market Investigator

Family Dollar Operations LLC; Texas Field (SC); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Health and welfare programs

Employee Assistance Program

Paid Time Off

Retirement Plans

Job summary

Family Dollar Operations LLC in Houston, TX seeks a Market Investigator to ensure stores adhere to company programs and daily procedures. You will monitor Asset Protection, security, safety, and personnel training across markets and report to Loss Prevention leadership.

Responsibilities include conducting monthly LP audits, reporting findings, training store managers, and guiding teams to improve in-store operations.

Qualifications

• Completion of high school or equivalent; college preferred.
• Retail or loss prevention training is a plus.
• Ability to travel locally and overnight as needed.

Responsibilities

• Conduct monthly LP audits and score store performance.
• Report audit findings to management and store personnel.
• Advise stores on improving in-store operations based on audits.
• Train Store Managers on procedures: cash, LP, security, safety, and display.
• Assist with team member training in these areas.
• Lead store meetings with APS, staff, and managers.
• Monitor and investigate cash and inventory loss trends using reports.

Skills

Analytical thinking

Problem solving

Communication skills

Training facilitation

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Outlook

Job description

The Market Investigator is responsible for confirming that the market’s stores operations and daily functions comply with Company programs and policies. Monitor and measure store process performance in these categories: Office/Cash Sales, Loss Prevention, Physical Security, Safety and Personnel Training and Development. This position will report directly to the Director, Loss Prevention or Regional Manager, Loss Prevention and will interface frequently with Field Managers and Corporate Business Partners.

Principal Duties & Responsibilities

• Conduct Monthly Stores LP Audit and score store performance based on specific criteria.
• Report audit findings to Store Manager, Field Manager and Corporate Management.
• Advise and consult with Store Managers on improving the in-store experience based on store audits.
• Train Store Managers on Family Dollar procedure and compliance to include Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness and Display Compliance.
• Assist Store Managers in training their Team Members in these areas.
• Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members and Store Managers.
• Proficiently utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
• Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.
• Conducts in store surveillances using Loss Prevention tools I-Verify and DVR to identify and elevate potential internal integrity issues, safety concerns, fines, lost sales and others.
• Conducts Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.
• Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including: CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes and Checkpoint.
• Report suspected fraudulent activity to Loss Prevention Business Partners.
• Assist with special projects that impact given market (i.e. Target Program and Shrink Impact Stores)
• Follows and assures the implementation of all Company Policies and Procedures.
• All other projects/duties as assigned.

Minimum Requirements

• Education: Completion of high school or equivalent; college preferred. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc.).
• Experience: Prefer store management experience in retail, grocery or drug store environments. Field experience in local market and/or loss prevention training a plus. Previous experience facilitating large group training sessions.
• Requirements: Proven organizational, analytical and problem-solving skills. Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Access.). Ability to travel locally and overnight as needed. Valid Driver’s License Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Ability to communicate effectively in both English and Spanish is preferred but not required.

The pay for this role will be in the range of $70,700 - $74,400, with the actual pay being based on experience.

We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people.

As we work towards a healthier future, we provide eligible associates with the following:

Benefits

• Health and welfare programs including medical, pharmacy, dental, and vision
• Employee Assistance Program
• Paid Time Off
• Retirement Plans

Full time Houston, Texas Asset Protection Family Dollar Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere.

We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.