Store Ambassador

Family Dollar; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

A leading retail company in Houston seeks a dedicated individual for a full-time position. Responsibilities include assisting customers, ensuring safety standards, and reporting observations. Ideal candidates will have loss prevention experience and strong communication skills. Join a vibrant team committed to delivering top-notch service while maintaining a safe and welcoming environment.

Qualifications

• Must have a valid Driver’s License and be able to travel locally.
• Capability to regularly lift up to 40 lbs (occasionally 55 lbs).
• Ability to handle frequent walking, standing, and lifting.
• Capable of lifting up to 40 lbs (55 lbs occasionally) and frequent walking/standing.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Greet and help customers while maintaining a strong image.
• Assist Store Manager with standards of safety and control.
• Conduct daily inspections and audits of safety standards.
• Report suspicious activity to Store Manager.
• Monitor deliveries and security systems with the Store Manager.
• Ensure ADA and Fire safety requirements are addressed.
• Maintain a positive, safe environment for customers and associates.
• Protect company assets and perform bag checks.
• Participate in ongoing training to improve knowledge.
• Escalate feedback to management as required.

Skills

Loss Prevention experience

Customer service experience

Reading comprehension

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Security Systems

Job description

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Responsibilities

• Greet and help customers in a warm, approachable manner, maintaining a strong company image within the community
• Assist the Store Manager in maintaining standards of safety and control, including tagging merchandise, assisting with the check in of DSD vendors, and reporting observations
• Report any suspicious activity to the Store Manager, document observations of transactions and store activity and any incidents that occur
• Conduct daily inspections, including audits of shrink reduction initiatives and safety standards
• Partner with Store Manager to check in deliveries and monitor security systems
• Monitor Fire and ADA safety requirements, and address EAS alarms while following company procedures
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Protect and secure all company assets
• Complete bag checks, including in-store returns, as directed
• Participate in ongoing training and development to increase job knowledge and skills
• Communicate feedback to the District Manager, Regional Asset Protection Manager, or Market Investigator

Skills and Experience

• Loss Prevention experience is required
• Previous customer service experience in retail, hotel, restaurant, grocery or drug store environment is preferred
• Excellent reading comprehension skills are required
• High school diploma or equivalent is preferred
• Must have a valid Driver’s License and be able to travel locally as needed and scheduled
• Must be capable of regularly lifting up to 40 lbs. (occasionally 55 lbs.) from floor level to above shoulder height
• Ability to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (with or without reasonable accommodation)
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Family Dollar is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Family Dollar. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Family Dollar is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time

7600 Jensen Dr, Houston, Texas 77093-8713

27042 Family Dollar