Market Investigator

Family Dollar; Stockton (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Family Dollar is seeking a Market Investigator to join our corporate team in Stockton, CA. This full-time, on-site role focuses on ensuring stores operate in line with company programs and policies, while monitoring performance in areas like office operations, loss prevention, safety, and training.

You will conduct audits, advise managers, lead meetings, and use reporting tools to identify and address shrink and cash loss.

Qualifications

• Proven organizational, analytical and problem-solving skills.
• Ability to read, interpret and explain operational directives.

Responsibilities

• Oversee store performance and loss prevention activities, ensuring compliance with company programs.
• Conduct monthly LP audits and report findings to management.
• Advise managers to improve in-store operations and customer experience.
• Facilitate storewide meetings with Asset Protection Specialists and store staff.
• Monitor and investigate cash and inventory loss trends using reporting tools.
• Coordinate with corporate and district teams on loss prevention initiatives.
• Perform store visits to identify security and safety concerns and address gaps.

Skills

Organizational skills

Analytical skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Your organizational, analytical, and problem-solving skills along with your Microsoft Office proficiency make you a great fit for our FD Market Investigator position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

About Your Role

As an FD Market Investigator at Family Dollar’s corporate office, you’ll confirm that the market’s stores operations and daily functions comply with Company programs and policies. You’ll also monitor and measure store process performance in these categories: Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development. Your day-to-day job duties include, but are not limited to, the following:

Store Performance & Loss Prevention Oversight

• Conduct Monthly Stores LP Audit and score store performance based on specific criteria. Report audit findings to Store Manager, Field Manager, and Corporate Management.
• Advise and consult with Store Managers on improving the in-store experience based on store audits.
• Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Managers.
• Proficiently utilize exception reporting (XBR & SAER) and partner with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
• Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.
• Conduct in‑store surveillances using Loss Prevention tools (I-Verify and DVR) to identify and elevate potential internal integrity issues, safety concerns, fines, lost sales, and others.
• Conduct Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.
• Report suspected fraudulent activity to Loss Prevention Business Partners.
• Assist with special projects that impact the given market (i.e., Target Program and Shrink Impact Stores).

Training, Compliance, & Equipment Management

• Train Store Managers on Family Dollar procedure and compliance, including Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance. Assist Store Managers in training their Team Members in these areas.
• Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes, and Checkpoint.
• Follow and assure the implementation of all Company Policies and Procedures.
• All other projects/duties as assigned.

Your Required Skills And Experience

• Completion of high school or equivalent; college preferred. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc.).
• Proven organizational, analytical and problem-solving skills.
• Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Access).
• Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
• Ability to travel locally and overnight as needed.
• Valid Driver’s License.

Preferred Requirements

• Store management experience in retail, grocery or drug store environments.
• Field experience in local market and/or loss prevention training.
• Previous experience facilitating large group training sessions.

Full time

Stockton, California

Asset Protection

Family Dollar