Market Intelligence Analyst

Laveer Engineering; Cranberry Township (Butler County); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Market Intelligence Analyst, where you'll play a crucial role in enhancing customer satisfaction through innovative data analysis and AI solutions. This position involves collaborating with cross-functional teams to integrate customer feedback, develop insightful reports, and support the commercial team's performance metrics. With a commitment to clean energy solutions, this role offers a unique opportunity to make a significant impact in the global market. If you're passionate about data-driven decision-making and eager to contribute to a sustainable future, this is the perfect opportunity for you.

Benefits

Comprehensive Health Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Employee Assistance Program

Qualifications

• 3 years of relevant experience in market intelligence or data analysis.
• Strong understanding of AI and experience in cloud environments.

Responsibilities

• Collaborate with teams to integrate customer feedback into AI tools.
• Develop and analyze VoC NPS surveys for strategic insights.

Skills

Data Analysis

Customer Feedback Integration

Artificial Intelligence

Machine Learning

Market Intelligence

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Accounting

Bachelor's degree in Finance

Tools

Market Intelligence Platforms

AI Solutions

Job description

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Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

The Market Intelligence Analyst will act as an operations resource to support commercial, market, and customer programs for the Global Markets Commercial Center of Excellence (CCOE).

Your Day to Day:

1. Collaborate with cross-functional teams to ensure seamless integration of customer feedback data into Westinghouse AI from different platforms, enhancing the accuracy and comprehensiveness of reports.
2. Integrate Voice of Customer (VoC) data and insights into a unified tool to enhance customer understanding and decision-making. Design new customer feedback reports.
3. Develop and support execution of Voice of Customer (VoC) Net Promoter Score (NPS) surveys, ensuring effective data collection and analysis. Integrate external platform data to enhance insights and drive strategic improvements.
4. Collaborate with the Westinghouse commercial team to ensure timely follow-up on Voice of Customer (VoC) surveys, facilitating effective communication and driving actionable insights to improve customer satisfaction.
5. Support the Commercial Center of Excellence (CCOE) in creating weekly and monthly reports on commercial team performance.
6. Support the implementation lead for the Market Intelligence Platform (MIP). Assist in developing work instructions, business plan reporting, and cross-platform integration.
7. Assist in managing subscription renewals, coordinating with the global shared services team for user management, and supporting cost center allocations with corporate finance. Support tracking of the CCOE budget.
8. Leverage AI to analyze customer feedback data, identifying trends and actionable insights to improve customer satisfaction and drive strategic initiatives.

Who You Are:

• Bachelor's degree in Business, Marketing, Accounting, Finance, or equivalent work experience in lieu of a degree.
• Preferred Experience:
• Relevant work experience, up to 3 years.
• Understanding of Artificial Intelligence and Machine Learning with experience deploying AI solutions within cloud environments.
• Familiarity with market intelligence platforms.
• Experience analyzing data, including VoC and NPS surveys, to identify trends and actionable insights.

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S., the following are representative of what we offer:

• Comprehensive Health, Wellness, and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.