Market I Attendant - PT

Fort Sill Apache Companies; Lawton (OK); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Apache Casino Hotel in Lawton, OK, seeks a dedicated team member to operate POS systems, stock inventory, and maintain clean, safe food preparation areas. You will handle customer interactions with a focus on excellent service and accuracy in transactions.

Required are a high school diploma or GED, basic computer skills, and the ability to read and follow procedures. A food handler’s card and willingness to work varied shifts are preferred.

Qualifikationen

• High school diploma or GED required or equivalent training.
• Experience with point-of-sale systems and food handling preferred.
• Ability to read and follow written instructions and schedules.

Aufgaben

• Operate point-of-sale equipment accurately and timely to leave a positive impression.
• Operate cooking equipment and fryer and maintain cleanliness of all areas.
• Stock inventory upon arrival and ensure shelves and coolers are stocked.
• Meet cleaning standards to provide a clean facility for guests.
• Resolve customer complaints and escalate when needed.

Kenntnisse

Customer service

Cash handling

Written communication

Oral communication

Teamwork

Attention to detail

Adaptability

Problem solving

Ausbildung

High school diploma or GED

Technical school or apprenticeship training

Tools

POS systems

Fryer

Pizza oven

Printers

Mobile apps

Jobbeschreibung

Essential FunctionsPortray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional serviceOperate point-of-sale equipment accurately and in a timely manner to leave a positive impression on the customerOperate cooking equipment and fryer and maintain cleanliness and care of allMonitor and update the pull/thaw system dailyUnderstand and comply with time tags and food safety protocolAccept and stock inventory upon arrivalEnsure shelves and coolers are amply stocked to provide optimal customer experienceMeet established cleaning standards to provide a clean and comfortable facility to our customersResolve customer complaints where applicable and escalate to appropriate level of management when neededWork effectively with peers, team members, and regulatory agency personnelPerform other related duties as may be assignedUnderstand and comply with the Eye, Hi, Goodbye program.Regular attendance is required.Core CompetenciesAdhere to and act in accordance with all casino and c-store/Champs policies and procedures, and applicable federal, state and local regulationsUnderstand and comply with the Eye Hi Goodbye programCompetency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of recordsAbility to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team membersDemonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needsCapability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needsPrepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they ariseMaintain high standards despite pressing deadlines; reinforce excellence as a fundamental priorityCapable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestlyAbility to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforceAct in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practicesShare due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team membersAbility to operate various types of equipment used in your department, for example, personal computers,printers, telephone, mobile apps, fryer, pizza oven, etc.Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.While performing job duties the team member stands for prolonged periods, and is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member also walks, climbs, or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a food handler’s card.Minimum QualificationsHigh school diploma or GED, technical school or apprenticeship training or equivalent combinationKnowledge, skills, and abilities to work with personal computers, point of sale systems, food handling and production systems and safety equipmentCustomer service and cash handling experience preferredMathematical skills sufficient to count back a customer’s change quickly and accuratelyStrong written and oral communication skills, with the ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form