EVS-FT

Apache Casino Hotel; Lawton (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

Apache Casino Hotel in Lawton, OK is seeking a dedicated cleaner to maintain the building, casino floor, and surrounding areas. You will keep floors clean, assist with supplies, and communicate needs to supervisors while upholding high guest service standards.

The role emphasizes regular attendance, adherence to casino policies, and obtaining a gaming badge. Applicants should be able to work across various areas as needed.

Qualifications

• High school diploma or GED preferred.
• Ability to read and interpret written instructions or schedules.
• Experience dealing with guests and regulatory personnel preferred.

Responsibilities

• Maintain cleanliness of building, floors, and public areas.
• Clean assigned areas including casino floor, outside grounds, and parking.
• Report supply needs and major repairs to supervision.
• Promote excellent guest service and comply with casino policies.
• Maintain regular attendance and obtain gaming badge.

Skills

Policy compliance

Verbal communication

Written communication

Guest service

Attention to detail

Teamwork

Adaptability

Problem solving

Time management

Education

High school diploma or GED

Tools

PCs

Printers

Copiers

Fax machines

Phone system

Job description

Essential FunctionsPortray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional serviceResponsible for the overall maintenance and cleanliness of the buildingTake steps necessary to clean and maintain all assigned areas within the building’s physical structure, outside grounds, parking areas, casino floor space, public areas space and utility systemsClean floors by sweeping, mopping, scrubbing, and/or or vacuuming, as directedInform supervisor when supplies and equipment are needed for cleaning and maintenance dutiesNotify managers concerning the need for major repairs or additions to building operating systemsPromote excellent guest servicePerform other related duties as may be assignedUnderstand and comply with the Eye, Hi, Goodbye program.Regular attendance is required.Must obtain and maintain a gaming badgeCore CompetenciesAdhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulationsCompetency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of recordsAbility to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team membersDemonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needsCapability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needsPrepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they ariseMaintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priorityCapable of using tact, maintaining confidences, and fostering an ethical work environment, handling situations honestlyAbility to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforceAct in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practicesShare due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from team membersAbility to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephonePhysical Demands and Work EnvironmentThe physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member must occasionally lift up to 35 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.Minimum QualificationsHigh school diploma or GED preferredMust work effectively with guests, team members, and regulatory agency personnelKnowledge, skills, and abilities to work with personal computers, cleaning equipment, and sanitation systems and supplies to ensure cleanlinessAbility to use equipment and supplies as required to ensure cleanliness, including climbing, and working on laddersAbility to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form; ability to read and write daily zone paperwork