Market Grille Cook

Hy-Vee, Inc.; Marshall (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company where your culinary skills can shine! As a Market Grille Cook, you'll be at the heart of customer service, preparing delicious meals and ensuring a welcoming atmosphere. This fast-paced role requires teamwork and a commitment to quality, making every interaction a chance to create a memorable experience. If you're passionate about food and enjoy working in a dynamic environment, this opportunity is perfect for you. Bring your energy and enthusiasm to a place where smiles are guaranteed in every aisle!

Qualifications

• High school diploma or equivalent required.
• Six months or less of related work experience preferred.

Responsibilities

• Provide friendly customer service and assist with food preparation.
• Maintain cleanliness and adhere to sanitation procedures.
• Work as a team to ensure customer satisfaction.

Skills

Customer Service

Food Preparation

Teamwork

Problem Solving

Education

High School Diploma or Equivalent

Tools

Grill

Fryer

Toaster

Kitchen Utensils

Knives

Job description

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Market Grille Cook

Department: Market Grille

FLSA: Non-Exempt

General Function

Provides prompt, efficient, and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

1. Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
3. Makes an effort to learn customers’ names and to address them by name whenever possible.
4. Assists customers by: (examples include)
   • escorting them to the products for which they’re looking
   • securing products that are out of reach
   • loading or unloading heavy items
   • making note of and passing along customer suggestions or requests
   • performing other tasks in every way possible to enhance the shopping experience.
5. Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
6. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
7. Prepares the cooking surfaces.
8. Prepares vegetables, sides, meats, breakfast foods, and all menu items.
9. Places food in hot cases, monitors amounts, and refills as necessary.
10. Knowledgeable of all menu items and able to take guests’ orders.
11. Prepares items for the upcoming shifts.
12. Ensures personal understanding of all aspects of the Market Grille.
13. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
14. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
15. Adheres to company policies and individual store guidelines.
16. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

1. Provides direct customer service when necessary.
2. Orders product and supplies when necessary or notifies department manager(s) of needs.
3. Assists in other areas of the store as needed.
4. Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities, and Worker Characteristics

• Must have the ability to solve practical problems; interpret instructions, and handle variables with limited standardization.
• Ability to do simple addition and subtraction; copying figures, counting, and recording.
• Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Education and Experience

High school or equivalent experience. Six months or less of similar or related work experience.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to a cool and warm environment, dampness, noise from equipment, and vibrations from some equipment. There are possible hazards from equipment movement, such as slicers and choppers. Daily exposure to cleaning chemicals and solvents. This is a fast-paced work environment.

Equipment Used to Perform Job

Grill, toaster, coffee machine, fryer, flat top stove, oven, steamer, chopper, hot case, kitchen utensils, knives, stove, chicken roaster, can opener, and C.A.R.S. reordering system.

Contacts

Deals with customers daily.

The anticipated hourly starting wage for this position is $12.00 to $15.00 depending on experience.

For information on company benefits, visit Benefits | Hy-Vee.

Are you ready to smile? Apply today.