Market General Manager II - MKC - MCI

Signature Aviation plc; Kansas City (KS); On-site; USD 75,000 - 110,000; Full time

Job summary

A leading aviation company seeks a qualified manager for its Kansas City operations. The role demands a strong background in aviation management with an emphasis on customer relations and safety. This position offers an opportunity to drive business growth and employee development in a dynamic environment, along with competitive benefits and a commitment to diversity.

Benefits

Health insurance

Retirement plans

Paid leave

Professional development opportunities

Qualifications

• Must have at least 5 years of management experience, including 3+ years in aviation.
• Demonstrate core competencies such as entrepreneurship and results orientation.
• Valid driver’s license is necessary.

Responsibilities

• Develop market understanding for growth opportunities.
• Ensure proper staffing levels and manage financial aspects.
• Promote customer loyalty and support employee development.

Skills

Leadership

Negotiation

Customer Focus

Communication

Education

Bachelor’s Degree in Business, Aviation Management, or a related field

Tools

Microsoft Office

Web applications

Job description

Job Responsibilities

Develop an understanding of the market for the FBO, including growth opportunities. Conduct ongoing analysis of competitors, focusing on selling points, product offerings, and pricing. Remain competitive locally by collaborating with the Revenue Management team. Create new opportunities through developing relationships with customers and airport authorities.

Establish a safety culture through daily observations, shift briefings, routine audits, SHEBBA maintenance, safety meetings, training, and documented procedures for emergencies. Promote customer loyalty by fostering employee engagement and regularly interacting with customers to gather feedback for continuous improvement. Ensure proper staffing levels based on volume and develop business plans with capital and performance forecasts. Manage the financial aspects of the base, including budgets, expenditures, and forecasts.

Perform management responsibilities per organizational policies and laws, including conducting annual reviews, hiring, and managing performance. Ensure employees are trained in safety, customer service, and company values, and support their development. Other duties as assigned.

Responsibilities

Work in variable weather and environmental conditions such as jet fumes, dust, or noise. Frequently stand, walk, sit, talk, and hear; occasionally use hands, climb, stoop, or lift up to 25 pounds. Read, write, and speak English fluently, and interpret technical and financial documents. Respond effectively to inquiries or complaints, present information to management or groups, and perform calculations and problem-solving based on data.

Qualifications

Must have at least 5 years of management experience, including 3+ years in aviation. A Bachelor’s Degree in Business, Aviation Management, or a related field is preferred. Demonstrate core competencies such as entrepreneurship, leadership, negotiation, business acumen, customer focus, results orientation, and communication skills. Proficiency in Microsoft Office and web applications is required. Valid driver’s license is necessary.

Equal Opportunity Employer M/F/Disability/Vet

About Us

Signature Aviation operates over 225 locations worldwide, providing private aviation services with a focus on safety, convenience, and excellence. We are committed to diversity, employee well-being, and community engagement, offering comprehensive benefits including health insurance, retirement plans, paid leave, and professional development opportunities.

Job Details

• Job Identification: 13587
• Category: Flight Operations
• Posting Date: 06/17/2025
• Schedule: Full-time
• Shift: Varies
• Location: Kansas City, MO, United States (On-site)