Market General Manager II - MKC - MCI

Signature Aviation plc; Kansas City (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading aviation company is seeking a skilled manager with extensive experience to enhance operational performance at their Kansas City location. This role demands a strategic thinker who can analyze market conditions, manage financial operations, and foster a culture of safety and customer service excellence. Applicants should navigate a fast-paced environment with strong leadership skills, ensuring optimal performance and employee development.

Qualifications

• Five or more years of management experience in aviation.
• Bachelor's Degree preferred in Business or Aviation Management.
• Core competencies include negotiation and customer orientation.

Responsibilities

• Conduct ongoing analysis of competition and customer satisfaction.
• Manage financial aspects including budgeting and audits.
• Ensure employees receive necessary training in safety and customer service.

Skills

Entrepreneurship

Change Leadership

Negotiation

Business Acumen

Customer Orientation

Interpersonal Skills

Effective Communication

Operational Decision-Making

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Aviation Management

Tools

Microsoft Excel

Microsoft Word

Job description

Job Responsibilities

• Develop understanding of the market for the FBO including growth opportunities.
• Conduct ongoing analysis of competition, including selling points, product offerings, and pricing.
• Remain locally competitive by managing in liaison with Revenue Management team.
• Create new opportunities by developing relationships with customers and airport authorities.
• Establish a safety culture through daily observations, shift briefings, routine audits, SHEBBA maintenance, safety meetings, training, and documented procedures. Formulate emergency response procedures for aircraft accidents, fires, or other emergencies.
• Promote customer loyalty by fostering an environment of increased employee engagement.
• Interact regularly with customers to promote the FBO and measure satisfaction, using feedback to improve capabilities and processes.
• Maintain proper staffing levels based on volume fluctuations.
• Develop new business plans, including capital requirements and performance projections. Prepare the FBO budget considering capabilities and opportunities.
• Manage financial aspects of the base, including capital expenditures, forecasting, budgeting, audits, and expense control.
• Perform management responsibilities in accordance with organizational policies and applicable laws.
• Conduct leadership functions such as annual reviews, hiring decisions, and performance management, including mentoring and skill development.
• Ensure employees receive necessary training in safety, customer service, company values, and communication.
• Oversee training and development to enhance work performance and employee potential.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Five or more years of management experience, including at least three years in aviation.
• Bachelor’s Degree in Business, Aviation Management, or a related field preferred.
• Core competencies include entrepreneurship, change leadership, negotiation, business acumen, operational decision-making, customer orientation, results-driven mindset, interpersonal skills, and effective communication.
• Proficiency in Microsoft Excel, Word, and web-based applications.
• Valid driver’s license required.

An Equal Opportunity Employer M/F/Disability/Vet

Physical and Environmental Requirements

Work may be performed in variable weather and environmental conditions, including jet engine fumes, dust, or noise. Physical requirements include standing, walking, sitting, talking, hearing, handling objects, reaching, climbing, stooping, kneeling, crouching, crawling, lifting up to 25 pounds, and fluent English communication. The role involves reading and interpreting scientific, financial, and legal documents, responding to inquiries, preparing speeches and articles, presenting information, calculating figures, applying algebra and geometry, interpreting technical instructions, and problem-solving.