Market Director of Support Services

HCA Healthcare, Inc.; Webster (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

HCA Healthcare, Inc. is seeking a Market Director of Support Services to provide multi-facility leadership for EVS, FANS, and Facility Management across an assigned market in the Houston area.

This role translates enterprise strategies into market plans and partners with facility leadership to drive care experience, quality, and financial outcomes. The position requires 5+ years of healthcare leadership in Support Services, a bachelor’s degree, and travel up to 75%.

Qualifications

• Bachelor’s Degree, Required
• Master’s degree in business administration, healthcare administration, operations, or a related field, Preferred
• Five or more years of progressive leadership experience in healthcare Support Services, Facility Management (trades knowledge HVAC, Electrical, Plumbing, etc). Required
• Must be willing to travel up to 75%

Responsibilities

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing priorities and execution expectations for EVS, FANS, and Facility Management.
• Translates enterprise, regional, and division strategies into market and facility operating plans and ensures consistent adoption.
• Drives performance across care experience, quality, regulatory readiness, and financial outcomes.
• Establishes market performance-management routines to review metrics and identify gaps.
• Coaches and develops facility Support Services leaders and reinforces role clarity and accountability.
• Identifies underperforming facilities or service lines and coordinates corrective actions.
• Drives standardization and reduces variation across staffing, labor, and cost controls.
• Supports budget performance and labor productivity with market leadership.
• Collaborates on environment-of-care, life-safety, and regulatory readiness with cross-functional teams.
• Coordinates implementation of initiatives and ensures ownership and sustainment.
• Performs other duties as assigned.
• Practices and adheres to Code of Conduct and Mission and Value Statement.

Skills

Leadership

Healthcare operations

Facility management

Travel readiness

Education

Bachelor’s Degree

Master’s degree in business administration, healthcare administration, operations

Job description

This position is incentive eligible.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Market Director of Support Services with HealthTrust Supply Chain you can be a part of an organization that is devoted to giving back!

This position supports our Southeast Houston Market: Houston Clear lake, Mainland & Pearland . Must reside in or be willing to relocate to the area.

Job Summary and Qualifications

The Market Director, Support Services provides multi-facility operational leadership for Support Services across an assigned market, including Environmental Services (EVS), Food and Nutrition Services (FANS), and Facility Management. This leader translates enterprise, regional, and division Support Services strategies, standards, and operating models into consistent facility-level execution and is accountable for performance across the hospitals and facilities within the market. The Market Director partners closely with facility leadership and directly supports and develops facility Support Services leaders, establishes market operating routines and performance expectations, identifies and removes barriers to execution, and drives measurable improvement in care experience, quality and regulatory readiness, workforce performance, operational reliability, and financial outcomes. The role serves as the primary Support Services operational partner for the market, connecting Division Vice President leadership and enterprise functional resources to facility teams to ensure standardized, sustainable, and high-performing operations.

Major Responsibilities:

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.

• Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.

• Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.

• Establishes market performance-management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and elevate material risks, barriers, or missed commitments to the Division Vice President of Support Services.

• Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.

• Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.

• Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.

• Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.

• Supports environment-of-care, life-safety, food safety, infection prevention, accreditation readiness, emergency response, and facility infrastructure priorities in collaboration with Regulatory, Safety, Engineering, and Facility Management partners.

• Coordinates implementation of Support Services initiatives, operating-model changes, technology deployments, and performance-improvement plans across market facilities, ensuring clear ownership, timelines, communication, adoption, and sustainment.

• Performs other duties as assigned.

• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education and Experience:

• Bachelor’s Degree, Required

• Master’s degree in business administration, healthcare administration, operations, or a related field. , Preferred

• Five or more years of progressive leadership experience in healthcare Support Services, Facility Management (trades knowledge HVAC, Electrical, Plumbing, etc). Required

• Must be willing to travel up to 75%

Benefits

HealthTrust Supply Chain, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.