Market Data SLA & Order Operations Analyst

Citi; New York (NY); Hybrid; USD 60,000 - 87,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance bonus

Healthcare

Well-being support

Retirement - Pension Plan

Parental Leave

Perks & discounts

Learning & development

Job summary

Citi Belfast is seeking a Market Data Ordering Analyst to manage data service requests, optimize spend, and ensure SLA compliance. You will liaise with internal stakeholders and external vendors to fulfill subscriptions and profile changes accurately.

The role emphasizes data accuracy, process improvement, and collaboration across markets. A hybrid work setup and competitive compensation accompany a strong benefits package.

Qualifications

• Experience or strong interest in Market Data, Financial Services, or Expense Management.
• Strong IT and analytical proficiency, particularly with Microsoft Excel.
• Proven ability to thrive in an SLA-driven, fast-paced environment with a commitment to precision, data accuracy, and quality.
• Strong interpersonal and communication skills to engage diverse stakeholders; multitasking under tight deadlines.

Responsibilities

• Manage market data service queues through Optimize Spend to ensure user requests, subscriptions, and profile modifications are fulfilled accurately and meet SLAs.
• Partner with external vendors, internal Business Advisors, and Procurement teams to clarify requirements, manage workflows, and resolve operational queries.
• Conduct regular vendor service and inventory reconciliations to detect discrepancies and support financial expense integrity.
• Identify opportunities to streamline operational processes, leveraging automation and AI tools to drive efficiency and delivery insights.
• Contribute to global Market Data strategic initiatives, ad-hoc management requests, and cross-functional deliverables.

Skills

Market Data

Excel

Stakeholder mgmt

SLA-driven

Analytical

Education

Bachelor's degree or equivalent

Job description

Citi Belfast is seeking a Market Data Ordering Analyst to manage data service requests, optimize spend, and ensure SLA compliance. You will liaise with internal stakeholders and external vendors to fulfill subscriptions and profile changes accurately.

The role emphasizes data accuracy, process improvement, and collaboration across markets. A hybrid work setup and competitive compensation accompany a strong benefits package.