Office Assistant 3

Washington State Office of the Insurance Commissioner; Olympia (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Public transportation pass

Free parking

Tuition reimbursement

Job summary

The Washington State Office of the Insurance Commissioner (OIC) seeks an Office Assistant 3 to be the welcoming face and central point of contact in the Tumwater office. You will support daily operations, manage records, assist multiple units, and respond knowledgeably to inquiries to ensure timely, trusted service to the public.

This Washington General Service role offers a comprehensive benefits package, opportunities for professional growth, and a meaningful way to support consumers and the

Qualifications

• High school graduation or equivalent.
• Two years of full-time clerical and/or customer service experience.
• Basic proficiency in Microsoft Office (Excel, Outlook, Word) including creating and formatting documents, using basic formulas, and typing 40 words per minute.

Responsibilities

• Serve as the primary front-desk contact, greet visitors and route calls.
• Manage conference room reservations, vehicle checkouts, badges, parking passes, and deliveries.
• Respond to inquiries and manage shared mail boxes, records, and unit calendars.
• Process SOP/IFCA paperwork and issue required notifications.
• Open, sort and distribute mail; restock supplies and maintain the mail room.
• Provide clerical and project support to agency units and prepare records for transfer.

Skills

Typing 40 wpm

Customer service experience

Education

Associate’s Degree

Bachelor’s Degree or equivalent substitute

Tools

Excel

Outlook

Word

Job description

This recruitment will remain open until August 20, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on August 20, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Office Assistant 3 (OA3) position. This role is within the Operations Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About The Position

As the Office Assistant 3 with the Washington State Office of the Insurance Commissioner (OIC), you will be the welcoming face and steady center of a dynamic, mission-driven state agency. In this position, you are often the very first point of contact for consumers, visitors, and partners who rely on the OIC for guidance, clarity, and support. Your work directly advances our mission: to protect consumers, safeguard the public interest, and strengthen Washington’s economy through fair and efficient insurance regulation.

In this pivotal role, you will bring your organizational expertise, customer service talent, and independent judgment to a wide range of essential responsibilities. From greeting visitors and managing complex administrative processes to ensuring the smooth flow of information, supplies, and communication across our headquarters, you help keep the agency running effectively and efficiently. Your ability to respond knowledgeably to inquiries, support multiple business units, and maintain accurate records ensures that the public receives timely and trusted service.

If you enjoy being at the heart of operations, thrive in a role where every day is different, and take pride in work that truly supports the public good, this position offers a meaningful and rewarding opportunity to make an impact.

This recruitment may be used to establish a qualified pool of candidates for Office Assistant 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,485 - $4,633.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Duties

The duties of the position include but are not limited to:

• Serve as the primary front-desk contact, greeting visitors, directing walk-ins, and routing calls through a multi-line phone system.
• Support daily operations by managing conference room reservations, agency vehicle checkouts, visitor badges, parking passes, and incoming deliveries.
• Provide knowledgeable responses to inquiries and manage shared email boxes, records, and unit calendars.
• Process Service of Process (SOP) and Insurance Fair Conduct Act (IFCA) paperwork, including logging submissions, updating databases or spreadsheets, corresponding with attorneys and consumers, and issuing required notifications.
• Open, sort, and distribute incoming mail; prepare outgoing mail; maintain mailing supplies and an organized mail room.
• Conduct inventory and reorder office supplies; verify deliveries; restock supply areas, conference rooms, and shared spaces.
• Provide clerical and project support to agency business units, including document formatting, data entry, scanning, and preparing records for transfer.
• Perform additional administrative tasks as needed to support the Operations Division.

Contact Us

For inquiries about this position and its full duties, please contact us at [e-mail] and add the requisition number 2026-06800 and the job name to the subject line of your email.

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Qualifications

Required Qualifications

• High school graduation or equivalent

AND

• Two years of full-time equivalent clerical and/or customer service experience*. Clerical and customer service experience includes duties such as answering multi line telephones, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing and/or managing schedules or calendars, in an office setting.

AND

• Basic proficiency in Microsoft office products such as Excel, Outlook and Word which includes:
  • The ability to create, format, edit, preview print and save documents in word.
  • The ability to use basic formulas and functions as well as preview print and save in Excel documents.
  • The ability to type 40 words per minute.

AND

• The ability to move or relocate objects weighing up to 35 pounds with or without reasonable accommodations.

Academic Degree Equivalency Chart

Degree

Associate’s Degree

2 years of experience

Bachelor’s Degree

4 years of experience

Master’s Degree

5 years of experience

• A degree in public administration, social work, public health, business administration finance or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Preferred/Desired Qualifications

• Experience providing assistance and resolution to customers regarding inquiries, complaints or problems in a helpful and professional manner in person, over the phone and in writing.
• Experience using a Teams phone system
• Experience performing mailroom functions such as opening, sorting, and delivering mail, and knowing how to mail items through certified mail, FedEx etc.
• Experience performing supply room functions such as taking inventory, placing orders and receiving/stocking supplies.
• Intermediate use of Microsoft products (Word, Excel and Outlook)

Supplemental Information

• This position is represented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to [e-mail] with OA3_2026-06800 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail] . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at [phone].
• Contact us: For inquiries about this position, please contact us at [e-mail] .