Market Associate

Airbnb; Barcelona (NY); Hybrid; USD 45,000 - 51,000; Full time

Benefits offered by this job

Bonus potential

Equity

Travel credits

Hybrid work

Job summary

Airbnb in Barcelona is seeking a Market Associate to support long-tail hosts with retention, growth, and pricing optimization. You will build strong relationships, guide hosts on listings, pricing, and policy updates while ensuring guest experiences stay exceptional.

You’ll collaborate with Market Managers on scalable education programs, such as webinars and email campaigns, and help hosts maximize revenue during high-demand dates.

Qualifications

• 3+ years in new sales, account management, or partner support.
• 2+ years in hospitality/travel industry (nice to have).
• Strong time management and prioritization skills for multiple accounts.
• Proven experience managing a book of business and driving engagement.
• Excellent communication and presentation skills for phone, email, and in-person.
• Proficiency with CRM tools; Salesforce experience is a plus.

Responsibilities

• Manage a book of business of host entrepreneurs and rising hosts.
• Provide optimization guidance on pricing, availability, and listing quality.
• Secure availability during high compression dates to maximize revenue.
• Educate hosts on product updates and policy changes; relay feedback internally.
• Respond to host inquiries with timely, high-quality support.
• Analyze performance data to identify trends and opportunities for bookings.
• Build long-lasting relationships with hosts for ongoing support.

Skills

Account management

New sales

Partner support

Host relations

CRM tools

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Please note this is a hybrid position from our Barcelona office. Please submit your CV in English.

The Community you will join:

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The difference you will make:

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e‑mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A typical day:

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your expertise:

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in‑person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English & Spanish (mandatory). Fluency in Portuguese (nice to have).

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Spain Annual Pay Range

€40.000 — €46.000 EUR

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.