Market Associate

United States Digital Space LLC; San Francisco (CA); On-site; MXN 485,000 - 539,000; Full time

Job summary

United States Digital Space LLC is seeking a Market Associate to help retain and grow host entrepreneurs in Mexico City, focusing on pricing, listings optimization, and guest experience across the platform.

You will manage a book of hosts, conduct onboarding conversations, analyze performance data, and collaborate with Market Managers to deliver scalable education programs, webinars, and communications. Fluency in English and Spanish is required.

Qualifications

• 3+ years of experience in new sales, account management, or partner support.

Responsibilities

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring retention, growth, and optimization on the platform.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring ongoing support tailored to their needs.

Skills

New sales

Account management

Hospitality/travel

Time management

Communication

CRM tools

Bilingual English/Spanish

Tools

Salesforce

Job description

the company was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on the company.

The difference you will make:

As a Market Associate, you will be responsible for the retention and growth of small and medium hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on the company. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e‑mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on the company.

A typical day:

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on the company.
• Conduct one‑on‑one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high‑quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long‑lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your expertise:

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal‑driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in‑person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English and Spanish.

Our Commitment To Inclusion & Belonging:

the company is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Mexico Monthly Pay Range

$43,500—$48,333 MXN