Maritime IT Production Support Technician for Autonomy Systems

Saronic; Austin (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

Competitive Salary

Retirement Plan

Stock Options

Life and Disability Insurance

Pet Insurance

Free lunch

Descripción de la vacante

Saronic Technologies is seeking an IT Support Specialist to provide frontline and escalated support for manufacturing systems and OT. You will troubleshoot hardware, software, and network issues, coordinate incident responses, and assist with data tasks using SQL and Splunk.

Collaboration with the IT team and maintenance of documentation are expected. The role emphasizes strong communication, problem solving, and the ability to prioritize tasks in a fast-paced production environment.

Formación

• Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
• 3+ years of IT experience supporting manufacturing technology, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Responsabilidades

• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
• Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
• Coordinate IT support with the broader IT team.
• Maintain knowledge base articles and support documentation for supported systems and processes.

Conocimientos

IT support

Troubleshooting

Communication

Prioritization

Educación

Associate or Bachelor’s degree in Computer Science or related field

Herramientas

ZPL configuration

Barcode printers

SQL

Splunk

Python (basic)

IoT devices

Descripción del empleo

Saronic Technologies is seeking an IT Support Specialist to provide frontline and escalated support for manufacturing systems and OT. You will troubleshoot hardware, software, and network issues, coordinate incident responses, and assist with data tasks using SQL and Splunk.

Collaboration with the IT team and maintenance of documentation are expected. The role emphasizes strong communication, problem solving, and the ability to prioritize tasks in a fast-paced production environment.