Maritime Customer Service Team Lead — Hybrid & Growth

Hapag Lloyd; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive Annual Bonus

Hybrid Work Environment

Modern Office Space

Job summary

Hapag-Lloyd is seeking a Supervisor of Customer Service to lead daily operations for a group of staff, ensuring quality, accurate information, and strong customer outcomes. You will train the team, assign tasks, and enforce company policies while coordinating with diverse internal teams.

Requirements include 3+ years in maritime, strong communication, and proficiency in MS Office. This role supports a hybrid work model in a dynamic environment with focus on service excellence.

Qualifications

• Minimum 3 years of experience in the Maritime Industry.
• Excellent written and verbal communication.
• Knowledge of shipping terms, routings, schedules and practices of various countries, carriers, ports, and terminals.
• Proficiency with MS Office (Word, Excel, PowerPoint, Teams).

Responsibilities

• Oversee day-to-day operations of a group of employees.
• Train and develop staff; assign work.
• Interpret and ensure consistent application of organizational policies.
• Coordinate with GSC Global Service Center on documentation and releases.
• Drive KPI performance and quality; support escalation.
• Provide SME support for systems and processes; conduct user acceptance testing.
• Back-up for coordinators when needed and manage workload peaks.

Skills

Communication skills

MS Office proficiency

Analytical thinking

Coaching & development

Customer service

Education

Associate degree in business/logistics or related field

Tools

MS Office Suite

Job description

Hapag-Lloyd is seeking a Supervisor of Customer Service to lead daily operations for a group of staff, ensuring quality, accurate information, and strong customer outcomes. You will train the team, assign tasks, and enforce company policies while coordinating with diverse internal teams.

Requirements include 3+ years in maritime, strong communication, and proficiency in MS Office. This role supports a hybrid work model in a dynamic environment with focus on service excellence.