Marine Travel Advisor — Remote & Premium Client Service

American Express Global Business Travel; Austin (TX); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

20,000 courses on learning platform

Job summary

Amex GBT is seeking a Specialist Travel Consultant to book travel for marine and corporate clients. You’ll work remotely from the US, coordinating domestic and international travel across air, rail, and hotels using Amadeus GDS, and you’ll communicate across phone, chat, and email with a focus on high-quality service.

In this role you’ll act as a trusted advisor, proactively suggesting services that meet policy and client needs while collaborating with teams to hit customer satisfaction and

Qualifications

• Previous experience in travel (preferably marine business travel).
• Native GDS expertise (Amadeus).
• Professional communication (written and verbal).
• Attention to detail and integrity with traveler information.

Responsibilities

• Advise and arrange travel for marine and corporate business customers.
• Arrange and book domestic and international business travel (air, road, rail, hotels).
• Use Amadeus GDS to issue tickets and manage bookings.
• Communicate effectively by telephone, chat, email and back-office systems.
• Act as trusted advisor, offering travel expertise and upselling services while following policy.
• Work individually and as a team to meet goals and service metrics.

Skills

Marine travel experience

GDS expertise

Communication skills

Attention to detail

Customer service

Problem solving

Teamwork

Deal with policy compliance

Tools

Amadeus

Job description

Amex GBT is seeking a Specialist Travel Consultant to book travel for marine and corporate clients. You’ll work remotely from the US, coordinating domestic and international travel across air, rail, and hotels using Amadeus GDS, and you’ll communicate across phone, chat, and email with a focus on high-quality service.

In this role you’ll act as a trusted advisor, proactively suggesting services that meet policy and client needs while collaborating with teams to hit customer satisfaction and