Marine Service Product Lead (Hybrid)

Mercury Marine; Fond du Lac (WI); Hybrid; USD 87,000 - 127,000; Full time

Job summary

Mercury Marine, a Brunswick Corporation brand, seeks a skilled specialist in Fond du Lac to bridge dealer/customer needs with the product team. You will review service literature, contribute to manuals, and support parts catalogs while coordinating with engineering on field issues.

The role emphasizes service knowledge, diagnostic tools, and a passion for marine propulsion systems. Hybrid work arrangements apply, with a blend of on-site and remote tasks.

Qualifications

• Associates degree in Engineering or related field (or equivalent experience).
• 3+ years of marine engine experience.
• Thorough knowledge of Outboard and MerCruiser products.
• Understanding of 2-stroke, 4-stroke, diesel engines and their control systems.
• Knowledge of Mercury Diagnostic tool platforms.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office.

Responsibilities

• Provide Service guidelines to product teams.
• Provide input for operator manuals and service literature.
• Support Parts Catalog team with input.
• Write service bulletins and memos.
• Coordinate with product engineering on field service information.
• Train Technical Account Managers and service personnel.
• Relay field information to appropriate groups.
• Monitor CPR system and Known Issues List items.

Skills

Mechanical aptitude

Outboard/Mercury product knowledge

3+ years marine engine experience

Diagnostic tool knowledge

MS Office

Verbal and written communication

Interpersonal skills

Ability to meet tight deadlines

Lean Six Sigma or Design Thinking

2-stroke engine knowledge

4-stroke engine knowledge

Diesel engine knowledge

Mercury Helm Control systems knowledge

Marine Electrical system knowledge

Education

Associates degree in Engineering or related field

Bachelor's degree in Engineering or related field

Tools

Mercury Diagnostic tools

Job description

Mercury Marine, a Brunswick Corporation brand, seeks a skilled specialist in Fond du Lac to bridge dealer/customer needs with the product team. You will review service literature, contribute to manuals, and support parts catalogs while coordinating with engineering on field issues.

The role emphasizes service knowledge, diagnostic tools, and a passion for marine propulsion systems. Hybrid work arrangements apply, with a blend of on-site and remote tasks.