Service Product Manager

Brunswick Corporation; Fond du Lac (WI); Hybrid; USD 87,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with up to 4% match

Health Savings Account with company</n

Paid vacation

Product purchase discounts

Job summary

Brunswick Corporation is seeking a qualified professional to join the Customer Experience team in Fond du Lac, WI. The role interfaces between dealers, customers, boat builders and product teams to communicate field needs and product fixes.

You will support Mercury Marine products, participate in product literature reviews, and coach teams on service guidelines and training materials. Hybrid work and a competitive pay range are offered with benefits.

Qualifications

• Thorough knowledge of Outboard and MerCruiser product
• Strong mechanical aptitude
• Thorough knowledge of 4-stroke engines and engine control systems
• Thorough knowledge of Mercury Helm Control systems
• Understanding of 2-stroke engines and control systems
• Understanding of Diesel engines and control systems
• Understanding of emissions control devices as it applies to gasoline engines
• Understanding of Marine Electrical system layout and integration
• Thorough knowledge of Mercury Diagnostic tool platforms
• Understanding of customer service philosophy and procedures of the company
• Verbal and written skills for communicating effectively with all levels of the organization
• Interpersonal skills for dealing with others effectively
• Ability to take on assignments on short notice and meet tight deadlines
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
• Associates degree in Engineering or related field (or equivalent experience)
• 3+ years of marine engine experience
• Previous Lean Six Sigma or Design Thinking experience

Responsibilities

• Provide Service guidelines to product teams
• Provide input as subject matter expert for operator’s, installation, and service manuals
• Participate in review process for product and service literature
• Provide support and input for the Parts Catalog team
• Provide direction for accessories and kits
• Document detail of changes for presentations and training
• Participate in activities related to warranty reduction
• Communicate with customers and dealers as required
• Monitor and respond to the CPR system
• Monitor and respond to early warning Known Issues List items and submit relevant CPR
• Initiate and write service bulletins and memos
• Support all aspects of Mercury University with a focus on video and curriculum development
• Relay field service information to the appropriate groups
• Provide training for Technical Account Managers, Product Application Engineers, and internal Service personnel

Skills

Mechanical aptitude

Marine electrical systems

Diagnostic tools

Microsoft Office

Education

Associates degree in Engineering or related field

Bachelor’s degree preferred

Tools

Mercury Diagnostic tool platforms

Job description

Location: Fond du Lac

Workplace Category: Hybrid (3 days onsite)

Travel Required: None

Direct Reports: No

Pay Range: 86,500 -126,800

Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview

As part of the talented Customer Experience team, you will be responsible for conveying Service needs to the product teams; acting as the interface between the dealer/customer/boat builder and the product team. This position is involved in new product/model introductions, analyzing field failures, answering product related questions to dealers, OEMs, field staff, and others. The position communicates Service information from the field to Engineering. The position manages communication to the field about product fixes and other issues.

Essential Functions

• Provide Service guidelines to product teams
• Provide input as subject matter expert for operator’s, installation, and service manuals
• Participate in review process for product and service literature
• Provide support and input for the Parts Catalog team
• Provide direction for accessories and kits
• Document detail of changes for presentations and training
• Participate in activities related to warranty reduction
• Communicate with customers and dealers as required
• Monitor and respond to the CPR (Current Product Request) system
• Monitor and respond to early warning Known Issues List items and submit relevant CPR
• Initiate and write service bulletins and memos
• Support all aspects of Mercury University with a focus on video and curriculum development
• Relay field service information to the appropriate groups
• Provide training for Technical Account Managers, Product Application Engineers, and internal Service personnel

Required Qualifications

• Thorough knowledge of Outboard and MerCruiser product
• Strong mechanical aptitude
• Thorough knowledge of 4-stroke engines and engine control systems
• Thorough knowledge of Mercury Helm Control systems
• Understanding of 2-stroke engines and control systems
• Understanding of Diesel engines and control systems
• Understanding of emissions control devices as it applies to gasoline engines
• Understanding of Marine Electrical system layout and integration
• Thorough knowledge of Mercury Diagnostic tool platforms
• Understanding of customer service philosophy and procedures of the company
• Verbal and written skills for communicating effectively with all levels of the organization
• Interpersonal skills for dealing with others effectively
• Ability to take on assignments on short notice and meet tight deadlines
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
• Associates degree in Engineering or related field (or equivalent experience)
• 3+ years of marine engine experience
• Previous Lean Six Sigma or Design Thinking experience

Preferred Qualifications

• Bachelor’s degree in Engineering or related field (or equivalent experience)
• 5+ years of marine engine experience

The hiring range for this position is $86,500 – 126,800 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Mercury

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. https://www.brunswick.com/e-verify.