Marine Service Manager

The Boat House; Whitewater (WI); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

The Boat House in Whitewater, WI is seeking an experienced Service Manager to lead the service and parts departments and drive profitability while delivering exceptional customer service.

You will oversee inventory, pricing, processes, and vendor relations, while managing staff performance, safety, and coordination with Sales for timely deliveries and add-on needs. This role is an on-site leadership position at our marine dealership.

Competenze

• Experience leading a service department and coordinating parts and service teams.
• Strong customer service orientation with the ability to drive satisfaction.
• Proven ability to design process improvements and manage costs.

Mansioni

• Communicate and model customer satisfaction standards within the department.
• Design and implement processes to meet customer satisfaction and financial goals.
• Monitor inventory control and meet parts and accessories needs.
• Manage customer relations follow-up to grow repeat and referral business.
• Track profitability and evaluate pricing against competitors.
• Maintain relationships with staff, vendors, and other departments.
• Hire, train, discipline, and supervise subordinate employees.
• Oversee ordering, shipping, and receiving; enforce proper protocols.
• Supervise service, maintenance, and repair workflows for efficiency.
• Manage warranty and return parts programs with the Warranty Administrator.
• Model safety policies and support other departments as needed.
• Assist Sales with timely delivery and add-on needs.

Conoscenze

Customer service

Team leadership

Communication skills

Strumenti

Inventory control system

Descrizione del lavoro

Do you have exceptional customer service capabilities?

Are you passionate about boating and the marine dealership lifestyle?

The Boat House of Whitewater is looking to add an A+ team player to join our team. Our Service Manager is responsible for the effectiveness and profitability of the service and parts departments of the assigned location.

Essential Responsibilities:

• Communicate and model customer satisfaction standards to all persons within the department.
• Design and implement processes and procedures that support customer satisfaction standards and meet business financial goals.
• Monitor the inventory control system, meeting our company, warranty and retail customer needs for parts and accessories.
• Manage a customer relations follow-up procedure designed to increase the parts and service business through repeat and referral business.
• Track profitability.
• Evaluate parts and service pricing against competitors for competitive rates and make recommendations to president.
• Establish and maintain successful relationships with employees in other departments within the local and extended organization and with vendors.
• Manage subordinate employees to include but not limited to hiring, training, discipline, and if necessary, termination.
• Manage the Ordering, Shipping and Receiving processes for parts and accessories. Verify processes balance availability, cash flow and customer satisfaction. Establish policies as needed for proper protocol and enforce those processes.
• Manage the processes related to service, maintenance and repair as related to efficiency,
• Manage the warranty and return parts program for the location with the Warranty Administrator.
• Model and require all employees to follow all safety policies and procedures.
• Support departments as backup when needed to support customer needs.
• Support Sales Department in timely delivery. This would include any add-on needs in addition to items arriving with repair needs.
• Refer potential sales leads to the Sales Department for customer support.
• Maintain department records accurately and in proper order per established guidelines and procedure.
• Communicate with customers professionally and with courtesy.
• Attend all assigned meetings.
• Follow all company policies and procedures.
• Other duties as assigned.

The Boat House is an EOE and participates in the Federal E-Verify program.

The Boat House is a drug-free workplace. This offer is contingent upon your willingness to adhere to a safe and drug-free workplace.