Marine Parts & Service Specialist

Bennington; Elkhart (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Bennington in Elkhart, IN seeks a Customer Service Associate to support the dealer network and product users with accurate parts information and order processing. You will develop partnerships, resolve issues at first contact, and coordinate logistics to ensure on-time delivery.

The role emphasizes strong communication, organizational skills, and the ability to handle multiple priorities in a deadline-driven marine industry environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service experience, marine industry preferred.
• Strong written and verbal communication within team and cross-functionally.
• Highly organized with ability to manage multiple priorities and deadlines.

Responsibilities

• Develop and maintain positive rapport with dealer personnel to create partnerships.
• Assist customers to ensure satisfaction with products and services.
• Support dealers and customers with technical issues and problem solving.
• Provide resolutions at first contact and process parts orders accurately.
• Coordinate logistics to ensure on-time delivery of parts orders.
• Administer warranty approvals and assist with dealer shows when required.
• Be a team player and assist with department administration as needed.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Bennington in Elkhart, IN seeks a Customer Service Associate to support the dealer network and product users with accurate parts information and order processing. You will develop partnerships, resolve issues at first contact, and coordinate logistics to ensure on-time delivery.

The role emphasizes strong communication, organizational skills, and the ability to handle multiple priorities in a deadline-driven marine industry environment.