Marina Service Lead & Operations Manager

TopSide Marinas; Waukegan (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Healthcare coverage

Job summary

TopSide Marinas is seeking a Service Manager to lead a fast-paced service environment with a technical background. You will supervise scheduling, estimating, and service delivery across mechanical, paint/fiberglass, electronics, and yard/storage divisions, ensuring safety and quality standards while engaging customers and internal teams.

The role requires 5 days per week, 8 hours daily, with potential seasonal schedule changes.

Qualifications

• Three to five years of previous management experience as a Service Manager.
• High school diploma or GED required.
• Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel.
• Must be willing to work weekends as needed.

Responsibilities

• Manage the estimating processes and results from Service Advisors, including creating estimates for repairs and maintenance.
• Coordinate schedules with overlapping services and resources.
• Incorporate new boat sales into schedules throughout the year (commissioning, delivery, warranty).
• Work closely with sales team on planning and execution of boat services.
• Evaluate processes and develop improvements with the team.
• Monitor KPIs and create new KPIs as needed.
• Assist in goal-setting for all services (Mechanical, Paint/Fiberglass, Electronics, Yard/Storage).
• Monitor customer feedback and resolve complaints quickly.
• Ensure quality standards and all requested service is completed.
• Lead project planning and review after completion.
• Participate in interview, hiring, and performance reviews for service functions.

Skills

Team leadership

Adaptability

Multitasking

Interpersonal communication

Self-motivation

Organizational skills

Weekend availability

Education

High School Diploma or GED

Job description

TopSide Marinas is seeking a Service Manager to lead a fast-paced service environment with a technical background. You will supervise scheduling, estimating, and service delivery across mechanical, paint/fiberglass, electronics, and yard/storage divisions, ensuring safety and quality standards while engaging customers and internal teams.

The role requires 5 days per week, 8 hours daily, with potential seasonal schedule changes.