Marina Service Advisor

Brookfield-Bay-Marina; Brookfield (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Brookfield-Bay-Marina in Brookfield, CT is seeking a knowledgeable Marina Service Advisor to be the primary contact for customers seeking maintenance, repair, and service for boats and marine equipment.

You will estimate options, schedule with technicians, maintain records, and collaborate with sales and service teams to promote services. Strong customer service, marine product knowledge, and computer skills are essential.

Qualifications

• Requires high school diploma; marine tech certification preferred.
• Experience in marina or marine service or similar customer service role.
• Strong knowledge of marine engines, boat maintenance, and repair processes.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Valid driver’s license and reliable transportation.

Responsibilities

• Greet customers and assess their service needs related to boats, engines, and marine accessories.
• Provide accurate estimates and explain service options to customers.
• Schedule and coordinate service appointments with technicians and service staff.
• Maintain detailed records of customer interactions, service orders, and follow-ups.
• Communicate effectively with customers regarding service status, delays, and completion.
• Assist in ordering parts and supplies necessary for service jobs.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Stay informed about new marine products, technologies, and service techniques.
• Collaborate with sales and service teams to promote additional services and products.

Skills

Interpersonal skills

Communication skills

Multitasking

Time management

Customer service

Marine product knowledge

Education

High school diploma or equivalent

Technical training or certifications in marine technology

Tools

Service management software

Computer systems

Job description

We are seeking a knowledgeable and customer-focused Marina Service Advisor to join our team in Brookfield, CT. The ideal candidate will serve as the primary point of contact for customers seeking maintenance, repair, and service for their boats and marine equipment. This role requires excellent communication skills, a strong understanding of marine products and services, and the ability to coordinate service operations efficiently.

Key Responsibilities

• Greet customers and assess their service needs related to boats, engines, and marine accessories.
• Provide accurate estimates and explain service options to customers.
• Schedule and coordinate service appointments with technicians and service staff.
• Maintain detailed records of customer interactions, service orders, and follow-ups.
• Communicate effectively with customers regarding service status, delays, and completion.
• Assist in ordering parts and supplies necessary for service jobs.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Stay informed about new marine products, technologies, and service techniques.
• Collaborate with sales and service teams to promote additional services and products.

Qualifications

• High school diploma or equivalent; additional technical training or certifications in marine technology preferred.
• Previous experience in a marina, marine service, or related customer service role is highly desirable.
• Strong knowledge of marine engines, boat maintenance, and repair processes.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient with computer systems and service management software.
• Valid driver’s license and reliable transportation.

This position is based at our marina facility in Brookfield, CT. The role involves both office work and outdoor activities around boats and docks. Candidates should be comfortable working in varying weather conditions and have a hands-on approach to customer service.