Service Technician

MarineMax Brand; Norwalk (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading marine service provider in Norwalk is seeking a Marine/Service Technician responsible for repairing and overhauling boats and machinery. The ideal candidate will perform diagnostics and repairs on marine engines as well as ensure customer satisfaction by advising clients and completing tasks on time. Applicants must possess strong mechanical skills and a commitment to maintaining MarineMax standards. The role emphasizes internal and external customer satisfaction, requiring timely and accurate work completion.

Qualifications

• Proficient in marine engine diagnostics and repair.
• Experience with mechanical repair of boats and machinery.
• Ability to communicate effectively with customers.

Responsibilities

• Repair and overhaul marine engines, transmissions, and drives.
• Perform diagnostics on various marine vessels and machinery.
• Advise customers on necessary repairs and maintain tools.

Job description

Norwalk
130 Water St
Norwalk, CT 06854, USA

Overview

The Marine/Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.

Key Tasks

• Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.
• Perform diagnostics and repair of all types of marine engines and transmissions/drives/generators.
• Perform mechanical repair work such as:
  • Remove engine, transom or outdrive
  • Disassemble unit and inspect parts for wear
  • Overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
  • Rebuild parts such as engine cylinder blocks
  • Rewire ignition system, lights and instrument panel
  • Replace and adjust taillights
  • Install and repair accessories such as radios, heaters, mirrors, and windshield wipers
• Operate a hydraulic jack or hoist as needed.
• Advise customers and/or insurance adjusters as to necessary repairs.
• Complete repair work utilizing service scheduler and SSO’s within the established timeframe.
• Ensure all warranty work is completed according to manufacturer’s and MarineMax guidelines.
• Safely operate MarineMax and customer vessels during diagnostic water testing operations.
• Maintain MarineMax tools in good condition and according to guidelines.
• Other duties as assigned.

Key Result Areas

• Internal/external customer satisfaction/FANS.
• Timely and accurate completion of work.
• Maintain 100% productivity.
• Maintain minimum number of comebacks.

Equal Opportunity Employer
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