Marina Operations & Guest Services Manager

West Beach Marina; Austin (TX); On-site; USD 38,000 - 64,000; Full time

Job summary

West Beach Marina in Austin, TX is seeking a highly organized Marina Office Manager to oversee daily operations and provide exceptional service to boaters and visitors. You will manage office activities, coordinate with staff, and ensure smooth day-to-day functioning.

The role requires strong communication, multitasking, and proficiency with office software. Prior marina or hospitality experience is a plus, with higher education preferred.

Qualifications

• Experience in office management, preferably in marina, hospitality, or related environment.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency with office software (e.g., Microsoft Office, scheduling and billing systems).
• Ability to work independently and as part of a team.
• Knowledge of boating and marina operations is a plus.
• High school diploma or equivalent; associate or bachelor’s degree preferred.

Responsibilities

• Manage daily office operations including scheduling, billing, and record keeping.
• Serve as the primary point of contact for marina customers, addressing inquiries and resolving issues promptly.
• Coordinate slip rentals, reservations, and waitlists efficiently.
• Maintain accurate financial records, process payments, and prepare reports.
• Oversee inventory and ordering of office and marina supplies.
• Collaborate with maintenance and dock staff to ensure smooth marina operations.
• Implement and enforce marina policies and safety regulations.
• Assist with marketing and community outreach efforts as needed.

Skills

Office management

Customer service

Multitasking

Communication

Education

High school diploma

Associate or Bachelor's degree

Tools

Microsoft Office

Job description

West Beach Marina in Austin, TX is seeking a highly organized Marina Office Manager to oversee daily operations and provide exceptional service to boaters and visitors. You will manage office activities, coordinate with staff, and ensure smooth day-to-day functioning.

The role requires strong communication, multitasking, and proficiency with office software. Prior marina or hospitality experience is a plus, with higher education preferred.