Marina Operations & Guest Services Lead

City of High Point; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Lifelong monthly pension

401K and 457B Retirement Plans

PTO earned within first year

12 Paid Holidays per year

Tuition Reimbursement Plan

Medical, dental, and vision plans

Job summary

The City of High Point operates the Oak Hollow Park marina and campground, seeking a Marina Operator to deliver customer service, supervise boat rentals, and enforce safety rules. The role requires daily operations, scheduling, and a mix of evening/weekend shifts in a dynamic municipal setting.

Starting pay is $20.40 per hour; you will join a team ensuring quality experiences for park visitors while maintaining records, coordinating with Park Rangers, and upholding OSHA safety standards.

Qualifications

• High School Diploma or GED equivalent.
• 4-year degree in Parks & Recreation (or related field) from an accredited university.
• Valid North Carolina Driver’s License.

Responsibilities

• Greets public and provides excellent customer service for patrons over the phone, in person, and in writing.
• Plans and implements programs/events.
• Uses the recreation software program to register users for programs, reserve park shelters, collect fees, assist with campground reservations and perform basic transactions related to merchandise and concessions sales.
• includes end of the day closing process
• Supervises the rental of city boats, boat launchings, and bank fishing
• Maintains records and completes related reports on park and marina attendance and revenue
• Patrols lake and monitors activities
• responds to emergencies and provides assistance as needed in coordination with Park Rangers and other emergency personnel
• Enforces lake, park, and campground rules and regulations
• communicates game law violations to conservation enforcement officers
• Educates the public on land and lake conservation
• Maintains facilities in a clean and orderly fashion, including boats, dock area, launch area, marina building, restrooms, and grounds
• Performs safety checks of patrol boat, fishing boats, kayaks/SUP’s, canoes, rental boats, life rings, life jackets, playground, and fire extinguishers
• Opens and closes park gates and the marina facility (often a solo task)
• Supervises employees in the absence of the Park Supervisor
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies

Skills

Customer service

Safety awareness

Education

High School Diploma or GED

Parks & Recreation degree

Tools

Recreation software

Job description

The City of High Point operates the Oak Hollow Park marina and campground, seeking a Marina Operator to deliver customer service, supervise boat rentals, and enforce safety rules. The role requires daily operations, scheduling, and a mix of evening/weekend shifts in a dynamic municipal setting.

Starting pay is $20.40 per hour; you will join a team ensuring quality experiences for park visitors while maintaining records, coordinating with Park Rangers, and upholding OSHA safety standards.