MARGARITAVILLE - TRAINING & DEVELOPMENT MANAGER

Ismira; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Free accommodation, food & Wi‑Fi for '

Job summary

Margaritaville at Sea is hiring a Training and Development Manager aboard to drive training strategy for all crew, design programs, measure effectiveness, and foster continuous development to elevate service and guest experience.

You will collaborate with HR, Shoreside, and department leaders to implement onboarding, onboard leadership training, and KPI-driven initiatives while ensuring LMS delivery and compliance reporting across ship operations.

Qualifications

• Minimum 3–5 years of HR training, employee engagement, or organizational development.
• Experience designing and delivering training programs for diverse, multicultural teams.
• Hospitality or cruise industry experience preferred.
• Strong understanding of HR principles, training methodologies, and adult learning theories.
• Familiarity with LMS platforms and compliance reporting.

Responsibilities

• Coordinate, facilitate, and conduct HR, Margaritaville Brand, and department training.
• Design and implement training programs to ensure staff are equipped to deliver exceptional service and uphold safety protocols.
• Work with HR Services/Crew Purser to refine onboarding processes for new crew members.
• Coordinate with Shoreside team to implement corporate and brand initiatives.
• Develop and implement in-service training based on KPI-based needs.
• Promote a culture of continuous learning and development and leadership growth on board.
• Track training compliance and maintain accurate training records.

Skills

Leadership development

Training design

LMS proficiency

Multicultural team management

Communication & presentation

Education

Formal HR/Training or Business Admin degree

Tools

LMS platforms

Job description

We are hiring for a Training and Development Manager, position for cruise company Margaritaville at Sea!

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here
As a Training and Development Manager, you will be responsible for leading the training initiatives for all crew members. The manager will design and oversee training programs, assess their effectiveness, and facilitate continuous development to enhance overall crew performance and guest experience.

Benefits to work on board Margaritaville at Sea?

• Cruise Line founded by former crew member
• Embrace the Margaritaville lifestyle and deliver the FUN
• Free accommodation, food and Wi-Fi for crew
• Industry leading Salaries and Benefits + excellent tips
• Focused on Crew Career Progression
• Great Crew Recognition Programs and friendly atmosphere
• Make Memories combining Work and Travel

RESPONSIBILITIES:

• Responsible for coordinating, facilitating, and conducting HR, Margaritaville Brand, and department training.
• Report immediately to Human Resource Director and Hotel Director about any discrepancy or issue encountered regarding training of the crew.
• Design and implement training programs to new and existing crew members to ensure they are equipped with the skills and knowledge necessary to deliver exceptional service, uphold safety protocols, and align with the company’s brand values.
• Work closely with HR Services/Crew Purser team to design and refine processes to ensure a smooth onboarding experience for new crew members.
• Coordinate with Shoreside team to develop, implement, and facilitate corporate and brand driven initiatives.
• Development and implementation of in-service training based on needs identified by relevant KPIs.
• Work with department leaders to identify supplemental training and development opportunities for crew members.
• Promote a culture of continuous learning and development.
• Design and implement relevant leadership development programs and initiatives to equip on board leaders with the knowledge and skills to support a positive and effective work environment. Must possess proficient knowledge and comfort level of LMS environments to ensure consistent delivery of training and reporting of compliance standings.
• Track training compliance and maintain accurate training records.
• Responsible for supervision and assistance of the Crew Engagement Coordinator.
• Work closely with Crew Engagement Coordinator and Shoreside teams to maintain effective and timely communication.
• etc.

REQUIEREMENTS:

• Minimum 21 years old
• Relevant ship experience is preferred
• Good level of English language
• Formal education in HR, Training & Development, or Business Administration.
• Additional coursework or certification in leadership development and instructional design is a plus.
• Minimum 3–5 years of experience in HR training, employee engagement, or organizational development.
• Experience designing and delivering training programs for diverse, multicultural teams.
• Previous experience in hospitality or cruise industry strongly preferred.
• Experience managing onboarding processes and compliance tracking.
• Strong understanding of HR principles, training methodologies, and adult learning theories.
• Knowledge of brand standards and customer service excellence.
• Familiarity with LMS platforms and compliance reporting.
• Understanding of maritime regulations and safety protocols is a plus.
• Excellent presentation and facilitation skills for in-person and virtual training.
• Strong organizational and project management skills to coordinate multiple initiatives.
• Effective communication and interpersonal skills for engaging crew and leadership.
• Ability to design creative and impactful training materials aligned with brand values.
• Skilled in data analysis for identifying training needs based on KPIs.
• Ability to speak additional languages such as Spanish, French or German preferred.

Join "Margaritaville at Sea" and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement!

NOTE: Nationalities that we can process:

Last updated: February 20, 2026