Maple & Ash - General Manager - New York

Maple Hospitality Group; New York (NY); On-site; USD 100,000 - 135,000; Full time

Job summary

Maple Ash NY, part of Maple Hospitality Group, is seeking an Operations Leader to guide restaurant teams in delivering exceptional dining experiences in New York City. You will oversee General Managers and Floor Managers, set financial goals, ensure food quality and service standards, and collaborate with corporate operations on budgets and strategic initiatives.

This role offers growth, travel opportunities, and a dynamic high‑volume environment, with a focus on hospitality excellence and team

Qualifications

• 5 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Experience with P&L and COGS and history of interaction with accounting personnel
• Excellent leadership skills with staff, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information

Responsibilities

• Resolve any customer or employee complaint
• Accomplish company goals by accepting ownership to assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position
• Manage and develop Assistant General Managers and Floor Managers
• Lead and actively participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Improve operating standards and systems in collaboration with management and corporate team
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Review revenue, comps, labor and COGS daily and collaborate with operations team to ensure compliance with owners’ expectations
• Collaborate with the Director of Operations on all restaurant financial plans and budgets
• Report to Director of Operations on operational wins, losses and areas in need of improvement
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Oversee the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance
• Focus on hospitality goals and continue to drive generosity within operations
• Monitor restaurant reviews and supervise improvement when needed
• Collaborate with the Human Resources to ensure operators are compliant with company standards and legal requirements
• Other tasks as assigned

Job description

Job Details

Job Location: Maple & Ash NY - New York, NY 10104

Salary Range: $100,000.00 - $135,000.00

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, and Miami, you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity: Always give more, exceed expectations.


• Excellence: Deliver exceptional work with unmatched expertise.


• Fun: Love what you do, laugh often, and enjoy the journey.


• Fail Fast: Learn from mistakes, adapt, and keep improving.

What You Will Do

• Resolve any customer or employee complaint


• Accomplish company goals by accepting ownership to assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position


• Manage and develop Assistant General Managers and Floor Managers


• Lead and actively participate in weekly Manager and Executive meetings


• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service


• Improve operating standards and systems in collaboration with management and corporate team


• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems


• Review revenue, comps, labor and COGS daily and collaborate with operations team to ensure compliance with owners’ expectations


• Collaborate with the Director of Operations on all restaurant financial plans and budgets


• Report to Director of Operations on operational wins, losses and areas in need of improvement


• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles


• Oversee the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions


• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture


• Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance


• Focus on hospitality goals and continue to drive generosity within operations


• Monitor restaurant reviews and supervise improvement when needed


• Collaborate with the Human Resources to ensure operators are compliant with company standards and legal requirements


• Other tasks as assigned

Qualifications

• 5 years of managerial experience in a high volume, upscale restaurant/hospitality establishment


• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients


• Experience with P&L and COGS and history of interaction with accounting personnel


• Collaboration with Finance department to set and maintain proper Financial goals


• Excellent leadership skills with staff, managing, and leading FOH staff members and Managers


• Ability to think on your feet and make important decisions with minimal supervision


• Must be able to effectively communicate and relay information


• Polished professional who takes pride in their appearance


• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment


• Adaptive and Flexible to changing software technologies and operations processes

This role requires

• Ability to stoop, reach, bend, climb, walk


• Ability to move equipment and/or product up to 20 lbs.


• Remain stationary for an extended period of time.


• Complete position requirements in a noisy, fast-paced environment