Manufacturing Technical Writer I - SOPs & Training

Shutterfly; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Shutterfly is seeking a highly organized Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence. You will create and maintain SOPs, work instructions, quality standards, and training materials for our production environment.

Collaborating with Quality, Engineering, and Manufacturing teams, you will document processes, support audits, and drive standardization to improve efficiency, training effectiveness, and compliance across the plant floor.

Qualifications

• Create, edit, and maintain SOPs, Work Instructions, Quality Standards, and Inspection Procedures.
• Develop training materials and visual work instructions for production employees.
• Document equipment setup, troubleshooting guides, and process diagrams.
• Ensure content follows document control and version management standards.
• Support audits and continuous improvement initiatives through standardized documentation.

Responsibilities

• Collaborate with Manufacturing, Engineering, Safety, and Quality to gather technical information.
• Observe production floor workflows to accurately capture processes.
• Document corrective actions, preventive actions, and process changes.
• Prepare documentation for internal and customer audits and compliance reviews.
• Standardize documentation to improve consistency and understanding across departments.

Skills

Written communication

Attention to detail

Verbal communication

MS Office

Analytical thinking

Organizational skills

Multi-project management

Problem solving

Education

Bachelor's degree in technical writing

Equivalent education/experience

Tools

SharePoint

Visio

Smartsheet

Adobe Acrobat

Power BI

Job description

Shutterfly is seeking a highly organized Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence. You will create and maintain SOPs, work instructions, quality standards, and training materials for our production environment.

Collaborating with Quality, Engineering, and Manufacturing teams, you will document processes, support audits, and drive standardization to improve efficiency, training effectiveness, and compliance across the plant floor.