Manufacturing & Quality Technical Writer I

Shutterfly; Fort Mill (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Shutterfly is seeking a highly organized Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence initiatives. You will create and maintain SOPs, work instructions, quality standards, and training materials for the production environment.

Collaborate with Quality, Engineering, Manufacturing, Safety, and CI teams to document processes, capture on-floor workflows, and support audits and continuous improvement efforts.

Qualifications

• Bachelor's degree or equivalent experience in a technical writing or related field.
• 0-2 years of technical writing or documentation experience preferred.
• Strong written and verbal communication skills with attention to detail.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to organize information and manage multiple projects.

Responsibilities

• Create, edit, and maintain SOPs, work instructions, quality standards, and training materials.
• Ensure documentation adheres to document control requirements and quality standards.
• Partner with cross-functional teams to document production processes.
• Observe operations on the shop floor to capture workflows and requirements.
• Assist with audits and compliance reviews and support continuous improvement.

Skills

Technical writing

Written communication

Verbal communication

Attention to detail

Project management

Analytical skills

Education

Bachelor's degree in Technical Writing or related field

Tools

SharePoint

Visio

Smartsheet

Adobe Acrobat

Power BI

Job description

Shutterfly is seeking a highly organized Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence initiatives. You will create and maintain SOPs, work instructions, quality standards, and training materials for the production environment.

Collaborate with Quality, Engineering, Manufacturing, Safety, and CI teams to document processes, capture on-floor workflows, and support audits and continuous improvement efforts.