Manufacturing Quality Manager

PSG, a Dover company; Grand Rapids (MI); On-site; USD 90,000 - 135,000; Full time

Job summary

PSG, a Dover company in Grand Rapids, Michigan, seeks a Manufacturing Quality Manager to lead the Quality Management System, drive continuous improvement, and ensure products meet customer specifications and regulatory standards.

You will oversee daily quality control and assurance staff, collaborate with leadership across plants and functions, and maintain ISO compliance while advancing root cause analysis and corrective actions.

Qualifications

• Bachelor’s degree required in business or engineering.
• MBA or master’s in engineering preferred.
• CQE or CQM certification highly desirable.
• Experience with ISO 9000 and quality audits.

Responsibilities

• Develop, implement, and manage quality systems and procedures for the business.
• Lead controlled shop floor documentation (Control Plans, PFMEA, etc.).
• Partner with manufacturing leaders to assess process effectiveness.
• Coordinate New Product Introduction and Plant Readiness for launches.
• Oversee metrology strategy and ISO compliance.
• Manage PPAP with suppliers.
• Lead internal quality audits for ongoing effectiveness.
• Support training programs to enhance root cause and corrective action skills.

Skills

Quality management

Budgeting

Project management

Coaching & mentoring

Leadership across functions

Education

Bachelor’s degree in business or engineering

MBA or master's in engineering

Certified Quality Engineer / Manager (CQE/CQM)

Tools

PFMEA

PPAP

ISO quality systems

Job description

The Manufacturing Quality Manager directs the Quality Management System (QMS), leads continuous improvement initiatives, manages quality control and assurance staff, and ensures products meet customer specifications and regulatory standards. They will oversee daily quality control while maintaining ISO compliance and driving root cause analysis.

The position requires the ability to work and communicate with leadership functions across all levels, operations and functions in PSG (including Supply Chain, Finance, Human Resources, Engineering, and Product Management, Sales and Marketing).

Essential Duties and Responsibilities:

• Develop, implement, and manage quality systems and procedures for the business
• Participate actively in the development and validation of controlled shop floor documentation to assist operators in the manufacture, assembly and shipping of quality products. This includes, but it is not limited to Control Plans, PFMEAS, etc.
• Partner with manufacturing leaders to assess effectiveness of processes
• Participate in New Product Introduction and Plant Readiness to ensure plants are fully equipped to have seamless and smooth product launches
• Coordinate plant initiatives in order to achieve consistency and standardization of best QS practices across the manufacturing plant
• Responsible for maintaining a robust metrology strategy and standardization across the manufacturing plant
• PPAP Management (internal and external suppliers)
• Responsible for assessing and maintaining a robust Internal Quality Audits System to maintain ongoing effectiveness of ISO 9000 Requirements and any other customer-specific requirements
• Assist with the development and launch of ongoing training programs aimed at increasing manufacturing capabilities to improve Root Cause and Corrective Action skill levels

Qualifications / Requirements:

• Bachelor’s degree required in business or engineering
• MBA or master's in engineering preferred
• Certified Quality Engineer and/or Manager (ASQC CQE, CQM) are highly desirable
• Proficient in budgeting and project management
• Coaching and mentoring skills
• Patience, perseverance and passion to drive a Quality culture across the plants and regional teams
• Credibility and experience working effectively and directly with the Plant Quality and Leadership teams

Desired Characteristics:

• Attracts, Develops and Retains Talent – Creates a learning environment that recognizes and maximizes the potential of all employees. Develops high potential individuals for future strategic needs
• Results Driven – Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values
• Change Leadership – Aligns an organization and its people to drive for improvement and adopt new, challenging directions. Energizes a whole organization to want to change in the same direction. Influences others in a mature and empowering manner